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Call Centre Agent At Sence World

Date Posted: 25/Sep/2013
Deadline: Not Specified

 

Duties and Responsibilities;
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

Skill set

Skills/Qualifications:
To be successful at this role the candidate must have the following;
• A good first degree in any discipline . 
• Between 1 -2 years work experience.
• Customer Focus
• Very good Data Entry skills
• Strong Listening abilities
• Very good Phone etiquette
• Strong verbal communication skills 
• Very good relationship building/interpersonal skills
• Strong problem solving skills.
• Ability to multi task

Work experience

1-2years

Method of Application

Interested and qualified? Click the Apply now button to send your application

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