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Customer Service Officer At Rs Hunter

Date Posted: 10/Sep/2013
Deadline: 20/Sep/2013
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Nigeria

Job Responsibilities:

This position is responsible for managing the Customer Service function within the NG Supply chain organization to serve both existing and prospective customers while facilitating efficient provision of the highest levels of customer service and making the company as a supplier of choice.

  • To maintain all customers orders related documentation –sales orders, delivery schedules, payments, invoices and statement of accounts.
  • To manage follow up communication to customers via various medium, regarding orders, payments, account reconciliations, customer complaints and other requests.
  • To work very closely with the Sales/Commercial department in fulfilling generated demand in private, key and public institutions channels of trade.
  • To work close with 3PL logistics service providers especially in transportation of products.
  • To ensure a well planned and executed customer service processes in the Nigeria operations in adherence to group’s practices and KPIs.
  • To ensure all customer services queries and requests are resolved within agreed standards with our business partners.

Education & Requirements:

  • Ordinary National Diploma [or Equivalent professional trainings] in Commerce, Accounting, Business Administration or related field of study
  • Possess minimum of three (2) years demonstrable working experience in similar position or organization.
  • Should possess excellent verbal and written communication skills for a demanding and customer focused working environment. Also good team players with impressive interpersonal skills.
  • Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure with limited supervision whilst maintaining attention to detail.
  • Possess the willingness to learn, improve and adapt.
  • Possess at least intermediate knowledge of the Microsoft office suite package, SAP experience will also be an advantage

 







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