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Retail Advisor At Etisalat

Date Posted: 15/Sep/2013
Deadline: 27/Sep/2013

Job Summary

Sell and market EMTS products in assigned experience centre while providing consistent and quality service.

Principal Functions

  • Create an outstanding buying experience for the customer
  • Create a professional buying atmosphere
  • Greet all customers in a professional, friendly, and timely manner, as well as directing customer inquiries
  • Assess and profile customer needs with aim to proffer the appropriate product or service
  • Problem solve issues in a timely manner
  • Perform all direct sales of EMTSs products to end users/customers in assigned experience centre.
  • Organise and participate in product education/demonstrations, promotions and activations.
  • Report findings on customer related market intelligence (acquired in the course of sales activities) to the Experience Centre Manager for scalation as required.
  • Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.
  • Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
  • Participate in marketing efforts to harness new sales opportunities, including but not limited to outbound calling, and promoting the brand inside and outside the store/retail location.
  • Assist with cash handling and deposits as governed by operations control standards.
  • Assist with inventory counts as needed.
  • Assist in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards.
  • Receive and process all payments and provide the customer with additional information as required
  • Attend team meetings as required.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager.
  • Perform any other duties or functions as assigned by the Experience Centre Manager.

Educational Requirements

First degree or its equivalent in a relevant discipline

Experience,Skills & Competencies

 

 

Minimum of one (1) year post NYSC work experience

 

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