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Account Services Officer At Standard Chartered PLC

Date Posted: 05/Oct/2013
Deadline: Not Specified

 

Job Description



•Obtain mandates for all accounts opened at the branches weekly and from account services daily in line with SLA
•Ensure distinct files are maintained for branch and Accts Services File submission and database maintained on the system
•Compare receipt from branches to system reports and generate an exception report which must be circulated periodically
•Liaise with branches to ensure mandates are forwarded weekly
•Keep adequate records of all mandates received, ensure all mandates have checklist which itemizes file contents and register every mandate received
•To monitor account opening at the branches and ensure that reports of any outstanding are sent to the branches daily
•Coordinate and maintain document deficiency and put in place a tracking and escalation mechanism that advises and ensure branches update customer records

Key Roles & Responsibilities

•To ensure customer mandates are kept in a secure, clean and organized environment
•Manage document retrieval process efficiently in line with established standards.
•Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation, mandate management and card production.
•Ensure the branch/Accts Services process is smooth and efficient
•Ensure adequate KYC and AML measures are deployed in line with the Group and Regulatory requirements
•To ensure workflow is reviewed periodically to improve efficiency and control.
•To provide guidance to operational staff in the form of up-to-date procedures/user guides.

Qualifications & Skills

•University Degree and 2 years experience in relevant field.
•A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit
•A good working knowledge of risk management.
•Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
•Good interpersonal and management skills.
•Microsoft skills – Spreadsheets and word processing.
•Good organization skills

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Company Description

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.

 

Method of Application

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