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Customer Service / Front Desk Representative At A Florist Company

Date Posted: 04/Oct/2013
Deadline: Not Specified
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Nigeria

 

If you are patient, have a can do attitude, a self-starter, proactive, smart and have good communication with problem-solving skills, this may be the perfect position for you. A leading Florist company seeks to employ a CUSTOMER SERVICE / FRONT DESK REPRESENTATIVE. 

General Purpose 

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services of a florist Company. 

Main Job Tasks and Responsibilities 
§ deal directly with customers either by telephone, electronically or face to face 

§ respond promptly to customer inquiries 

§ handle and resolve customer complaints 

§ obtain and evaluate all relevant information to handle product and service inquiries 

§ provide pricing and delivery information 

§ perform customer verifications 

§ set up new customer accounts 

§ process orders, forms, applications and requests 

§ organize workflow to meet customer timeframes 

§ direct requests and unresolved issues to the designated resource 

§ manage customers' accounts 

§ keep records of customer interactions and transactions 

§ record details of inquiries, comments and complaints 

§ record details of actions taken 

§ prepare and distribute customer activity reports 

§ maintain customer databases 

§ manage administration 

§ communicate and coordinate with internal departments 

§ follow up on customer interactions 

§ provide feedback on the efficiency of the customer service process 

Qualifications :

Education and Experience 

§ A University degree in any discipline 

§ knowledge of customer service principles and practices 

§ knowledge of relevant computer applications 

§ ability to type 

§ knowledge of administrative procedures 

§ numeric, oral and written language applications 

§ product knowledge 


Key Competencies 

§ interpersonal skills 

§ communication skills - verbal and written 

§ ability to use any customer service application 

§ listening skills 

§ problem analysis and problem-solving 

§ attention to detail and accuracy 

§ data collection and ordering 

§ customer service orientation 

§ adaptability 

§ initiative 

§ stress tolerance 

§ Smar 

§ Proactive 


TO APPLY: 

Please send your CV to [email protected]

 







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