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Recent Vacancies At Airtel Nigeria

Date Posted: 26/Oct/2013
Deadline: Not Specified

 

Zonal Technical Officer

 

Job Description

 

Day to day management of all Zonal Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and  QoS

 

1. Support the Operational Interface to both internal and external stakeholders especially Commercial teams to ensure customer issues are resolved within acceptable KPIs

2. Tracking Zone Network performance (Various KPIs and Network Availability)

3. Support Periodic audit of all Transmission, Core and Radio Network and preventive maintenance schedule audit

4. Ensure that special task/project required by HQ Technical is carried out in the Zone.

5. Closely working with  E//MS Team to develop processes to prevent/reduce network failures

6. Supporting the validation of CAPEX request from SPs

7. Tracking and ensuring that ISM vendors deliver on SLAs

8. Ensure SAQ activity is up to date (Rental renewal and lease payments with Zonal Finance

9. Ensure security and community issues do not cause delayed closure of sites

10. Advising and ensuring implementation of preventive activities by SP Team in order to improve network performance

11. Supporting all Power improvement and ensuring OPEX saving initiatives are effectively implemented in the Zone

12. Ensuring the adherence to applicable regulatory requirements

13. Audit and support Zonal spares management to ensure availability of both critical and non critical spares at the Zonal warehouses

 

Prepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria( Financial)

 

1. Direct Annual Zonal Operating Plan compilation for Airtel Nigeria Networks

2. Direct achievement of Annual Zonal  Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments

3. Ensure Key focus on recurring Operating Expenditure.

 

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)

 

1. Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly

2. Identify, document and implement pertinent processes   procedures and policies that will continually improve operational efficiency

3. To ensure that all network facilities are maintained in adherence to global best practices

 

Regulatory Compliance

 

1. Ensure that all activities of Operations and Maintenance in the Zone adhere to corresponding regulatory requirements in daily operations.

 

Partner Management

 

1. Ensure all processes for effective management of Partners.

2. Ensuring that Zonal SP requirements receive the necessary support from both the network local and central teams

 

Build a capable and motivated team at Airtel Nigeria to create a high performance team environment

 

1. Develop and motivate team members through structured training and on the job coaching

2. Establish performance expectations and regularly review individual performance

 

 

 

 

 

 

 

 

 

 

 

 

Desired Skills & Experience

Educational Qualifications  & Functional / Technical Skills

  • Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)
  • Sound knowledge of Mobile Network O&M

 

Relevant Experience (Type of experience and minimum number of years)

  •  5-10 years of varied experience in operation and maintenance in the Telecom industry
  • 3-5 years managerial experience in a GSM/mobile company
  •  With at least 2 years senior management experience in an area of network operations

 

Other requirements (Behavioural etc.)

  • Analytical and Presentation skills
  • Strategic negotiation skills
  • Entrepreneurial disposition in decision making and managing resources
  • Logical decision making abilities
  • Flexible and dedicated
  • Ability to innovate and deliver value to business 
  • Ability to manage an outsourcing partner to effectively deliver on service level agreements
  • Ability to motivate and lead both internal and external partners
  • Impeccable integrity and character
  • Go-getter
  • Communication Skills
  •  Cost, process and automation Innovation

 

 

NOC Operations and Incident Manager – Enterprise Customers

 

Job Description

 Incident Management Process

  •  Develop and Supervise NOC operations for enterprise customers

 Complaint logging & Tracking

  • Monitor the Enterprise network performance 24x7

 

 Meeting SLA as per criticality of incident

  • Take proactive actions in case of failures and service degradations of individual customer. Inform the customer about it

 

 Database of incidents generation, maintenance & creating MIS reports

  • Prepare the Incident Management process for Enterprise customer complaints

 

Develop and manage NOC operations for Enterprise Customers

  • Implement the Incident Management process and adhere to it.

 

 Technical knowledge of Enterprise networks – Architecture, Operations & NOC

  

  • Implement the Incident Management process and adhere to it.
  • Acknowledging Complaint and assigning a trouble ticket.
  • Define the criticality of the incident as Critical, Major or minor as soon as an incident is reported.
  • Informing about the incident with impact and resolution time to all the stack holders (internal & External) as per the escalation matrix .
  • Regular updates (normally hourly) of the incident resolution
  • Following up with NOC and support teams till closure of the incident.
  • Each incident should be closed individually with the affected customer.
  • Each incident should be closed with the RCA and actions should be taken to implement the recommendations from RCA to avoid repeat failure of the similar nature.
  • Generating and circulating the incident report weekly and monthly or as required.
  • Creating and developing the database of incidents with the solution / actions required to make systems and process efficient. This database can be used to training NOC teams also.
  • MIS for senior management
  • Generate & circulate regular reports for enterprise customers – these reports should include at least usage, outages, RCAs of failures and specific incidents
  • Regular meetings with partners

               

 

 

Desired Skills & Experience

Educational Qualifications  & Functional / Technical Skills

  • Bachelor of Engineering Degree
  • Sound knowledge of NOC operations and incident management for enterprise customers
  • Analytical and Presentation skills

 

Relevant Experience (Type of experience and minimum number of years)

  •  Minimum 5 years relevant experience in NOC operations and incident management
  • 3 years in various aspects of enterprise networks i.e. implementations & operations.  

 

 

Other requirements (Behavioural etc.)

  • Entrepreneurial disposition in decision making and managing resources
  • Logical decision making abilities
  • Flexible and dedicated
  • Ability to innovate and deliver value to business 
  • Ability to manage an outsourcing partner to effectively deliver on SLAs
  • Ability to motivate and lead both internal and external partners
  • Impeccable integrity and character
  • Go-getter

 

TSG Customer Interface Manager – Enterprise Customers

 

Job Description

Interface with the customers

  • Interface customers on regular basis

 

End to end responsibility of service assurance and customer satisfaction

  • Monitor Enterprise network performance 24x7 of each customer.  

 

Ensure service delivery to enterprise customers as per the agreements

 

  • Circulate the performance reports daily to each customer and all internal stake holders.

 

Monitor network performance of each enterprise customer

  • The performance report should include at least service up time, usage, throughput, outages, Quality KPIs, etc

Generate daily, weekly and monthly reports of up time, service availability, failures, service degradations and share the same report with the customer.

  • Ensure that the customer service KPIs are delivered as agreed

 

Escalate to the right people in case of service degradation

  • Any service degradation should be immediately escalated to right people for resolution. Also share it with the customer with severity.

 

Study the RCA of service degradation and ensure that the recommendations given in RCA are implemented

  • Lead and get fully involved in the resolution process in case of service degradation.

 

 Maintain database for each customer & manage it.

  • Generate spares requirements, initiate actions for procurement of spares and do the  management of spares
  • Study the RCA and implement the recommendations given in the RCA to avoid repeat failure in future
  • Coordinating technical support from OEMs (i.e. Huawei, Ericsson, Aviat, Cedarview, etc.)
  • Creating and developing the database of the performance logs. Analysing the logs and generating reports.

 

 

 

 

 

 

 

 

 

Desired Skills & Experience

Educational Qualifications  & Functional / Technical Skills

  • Bachelor of Engineering Degree
  • Sound knowledge of enterprise network architecture and technologies, service assurance,   customer complaint handling and resolving.
  • Database maintenance, Analytical and Presentation skills

 

Relevant Experience

 

  • Minimum 8 years in the similar field

 

Other Requirements (Behavioural etc.)

 

  • Entrepreneurial disposition in decision making and managing resources
  • Logical decision making abilities
  • Flexible and dedicated
  • Ability to manage an outsourcing partner to effectively deliver on SLAs
  • Impeccable integrity and character
  • Good communication & presentation skills & Go-getter

 

 

Manager – IP Network Planning

 

Job Description

 Expected End Results

  1. Enterprise Network IP and Internet Design & Provisioning
    • IP and Internet Solution & Design to meet specific requirements of the enterprise customers
  2. Planning of building enterprise network IP infrastructure with transmission resources
  3. Plan & build the upgrade of existing mobile network to provide enterprise solutions to support enterprise business unit.
  4. Projects plans to be prepared to ensure efficient and timely delivery
  5. IP & Internet Project Management:

 

        4. IP Sales Support:

  • Interface with Enterprise business team on IP Product support
  • Interface with clients to understand their IP requirements

 

         5. IP Address Management:

  •  Good knowledge of IP address management

 

         6. Good understanding of RIPE and AFRINIC database and the Nigerian Internet Exchange Point.

 

         7. Good Technical Knowledge:

  • Must know in-depth, IP / Data communications and various IP based technologies.

  Supporting Activities to achieve the desired end results

  • Design, implementation, test and turn up of customer IP services in cooperation with the customer and field services teams. This includes IP Access, BGP transit and MPLS VPNs on layer 2 and 3 and APN services.
  • Technical validation of new customer IP orders.
  • IP network  Design & planning
  • BoQ preparations & validation for IP solutions
  • Preparing RFP & Technical specifications for IP solutions
  • Technical point of contact for Service Delivery, Sales Engineering, Project Management and Field Engineering teams for issues related to IP service design, implementation, test and turn up.
  • Migration of IP customer services, in cooperation with customer and field services teams.
  • Prompt identification of issues which may impact delivery timescales or quality. Interfacing with enterprise customers to understand their requirements and preparations of customized technical solutions.
  • Project Plan preparations, progress monitoring and tracking
  • Pro-active escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality.
  • Creation of contingency plans to minimize such issues.
  • Support in Managing & interacting with chosen Intentional ISPs & carriers
  • Interacting with partners and Vendors in relation to IP related issues – Ericsson, Huawei, Aviat, Cisco etc.

 

 

Desired Skills & Experience

Educational Qualifications  & Functional / Technical Skills

  • Bachelor of Engineering Degree
  • Sound knowledge of Carrier & Enterprise Network  - Planning & Operations
  • Analytical and Presentation skills
  • Strategic negotiation skills
  • At least two years’ experience of IP services on Cisco or Juniper equipment.
  • Excellent IP. MPLS and routing knowledge in an ISP environment.
  • Excellent Cisco hardware and IOS knowledge.
  • General knowledge of telecom industry and standards
  • Excellent English language skills a must, other languages an advantage

Relevant Experience (Type of experience and minimum number of years)

  •  Minimum 3  years relevant experience in ISP and Carrier networks domain
  • With at least 2 years’ experience in an area of  IP & Internet network – Planning

 

Other requirements (Behavioral etc.)

  • Entrepreneurial disposition in decision making and managing resources
  • Logical decision making abilities
  • Ability to innovate and deliver value to business 
  • Ability to manage an outsourcing partner to effectively deliver on SLAs
  • Ability to motivate and lead both internal and external partners
  • Go-getter
  • Professional, structured and proactive approach to projects and customers.
  • Positive and approachable team player.
  • Self-motivated with good organisational and communication skills.
  • Calm and productive under pressure.
  • Detail-oriented and organised approach to work.
  • Efficient and productive with good time management skills.
  • Proven ability to meet internal and external deadlines

 

 

Manager – Transmission Network

 

Job Description

 Expected End Results

  1. Microwave network Design & Planning
    • Design to microwave access & BB network to meet required link / network reliability criteria.
  2. Fiber network design & planning
  3. Plan & design to expand the existing fiber network to build resilience in the network.
  4. Last mile solution design for enterprise customers

 

       4. Redundancy & protection design:

  • Design network redundancy & reliability better than 99.999%.

       5. Regulatory Compliance:

  • Sound knowledge of local regulatory requirements regarding frequency spectrum use.

       6. Good Technical Knowledge:

  • Must know in-depth knowledge of transmission technologies like microwave, Fiber networks,  DWDM, SPDH/SDH, ASON, VSAT, MPLS, Data communications, etc.

 

Supporting Activities to achieve the desired end results 

  • Study the new site’s requirements and prepare connectivity plan.
  • Take inputs for BTS sit’s expansion from the RF team and prepare expansion of transmission network.
  • Analyse and correct any frequency interference cases as & when reported.
  • Preparation of AOP & budget for capex and opex for transmission network.
  • IP Network design & Planning
  • Last mile network  Design & planning
  • BoQ preparations & validation
  • Preparing RFP & Technical specifications
  • Close interactions with internal departments like Supply Chain, Finance, deployment, and operations.
  • Bandwidth and capacity planning & management
  • Adherence to the local regulatory requirements wrt frequency spectrum usage.
  • Project Plan preparations, progress monitoring and tracking for Fiber projects
  • Day to day monitoring of KPIs of transmission network to ensure that the reliability is as good as it was planned.
  • MIS for senior management
  • Regular meetings with partners

Desired Skills & Experience

Educational Qualifications  & Functional / Technical Skills

  • Bachelor of Engineering Degree
  • Sound knowledge of Transmission of Mobile & Enterprise Network  - Planning
  • Analytical and Presentation skills

 

Relevant Experience (Type of experience and minimum number of years)

  •  Minimum 8 years relevant experience in planning of transmission networks domain

 

 

Other requirements (Behavioural etc.)

  • Entrepreneurial disposition in decision making and managing resources
  • Logical decision making abilities
  • Flexible and dedicated
  • Ability to innovate and deliver value to business 
  • Ability to manage an outsourcing partner to effectively deliver on SLAs
  • Ability to motivate and lead both internal and external partners
  • Impeccable integrity and character
  • Go-getter

 

 

Implementation Engineer – Transmission (Microwave, Fiber, DXX & IP)

 

Job Description

 

 Expected End Results

  1. Transmission Network Implementation
    • Microwave links – Backbone & Access
    • Fiber  deployment
    • DXX installation
  2. IP Network implementation
  3. Understand the plan & implement
  4. Understand testing procedure, equipment and tools
  5. Transmission network Testing & Handover
  6. Good communication  

 

       5.Good Technical Knowledge:

  • Must know transmission equipment’s operations and installation procedures  
  • Knowledge of IP addressing, routers, switches, aggregators, etc.

 

 

Supporting Activities to achieve the desired end results

  

  • Responsible for deployment of transmission links through microwave or fiber as per the solution document of a project
  • Assessing material availability for each project and escalating the issues for shortages well in advance.
  • Coordinating with internal teams and customers for RFI and verifying it before giving a site to partners of link installations
  • Coordinating with partners for quality and timely deployment
  • Prepare Commissioning & AT procedure for the transmission projects
  • Checking AT of the last mile links, IP networks, including fiber & DXX as per agreed procedure with the customer.
  • Troubleshooting with the partners in case of technical problems.
  • Escalating the problems and bottlenecks as soon as it is noticed.
  • Interfacing with the customers for handover and integration with customer’s systems
  • Ensure end to end testing is completed with the customer and links are handed over to customers with formal sign-off.
  • Circulating daily & weekly progress reports as required
  • Visiting sites and customers as required
  • Adherence to the plan as per solution document

 

Desired Skills & Experience

Educational Qualifications  & Functional / Technical Skills

  • Bachelor of Engineering Degree or Diploma in Electronics Engineering
  • Sound knowledge of Transmission of Mobile & Enterprise Network  - Installation, integration, testing and operations.
  • Troubleshooting skills

 

Relevant Experience (Type of experience and minimum number of years)

  •  Minimum 3 years for Graduate Engineers and 5 years for Diploma Engineers. Relevant experience in installation & operations of enterprise network domains.

 

 

Other requirements (Behavioural etc.)

  • Flexible and dedicated
  • Ability to innovate and deliver value to business 
  • Ability to manage an outsourcing partner to effectively deliver on SLAs
  • Impeccable integrity and character
  • Go-getter

 

 

Method of Application

Interested and qualified? Click the Apply now button to send your application

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