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Retail Measurement Services, Client Service Manager At Nielsen

Date Posted: 22/Nov/2013
Deadline: Not Specified
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Nigeria

Job description

Reporting to the Client Business Partner, Sub Saharan Africa & South Africa - You will be responsible for managing various client accounts, ensuring excellent client service delivery. You will be expected to meet revenue targets and to grow the current client base.

 

Responsibilities:

 

Revenue Management

 

•           Responsible for group budget achievement and growth

•           Responsible for managing the development of new business outside existing client base

•           Client negotiations and annual client reviews

•           Rate Card improvements

•           Allocation, monitoring and achievement of individual portfolios

•           Minimising of cancellations

 

People management and development

 

•           Pro-active maintenance of high morale and motivation

•           Provision of assistance and leadership to staff/team with sales support, servicing and admin

•           Recruitment, selection of team

 

Client visibility / communication

 

•           Responsible for the communication of Nielsen Nigeria commercial direction to clients

•           Regular involvement with priority clients

•           Leaders in delivery of ROI

•           To deliver and inspire professionalism

•           Responsible for the setting and maintenance of standards for presentations/reviews/meetings

 

Contribution to Client Services & Sales Management 

 

•           To support management decisions

•           To contribute to the division and company outside of the ‘expected’

•           To support company culture / policies

•           To improve knowledge within division by the exchange of best practices / ROI

•           Visibility and input in other departments/regional offices

Desired Skills and Experience

Education and Experience

  • Relevant University degree specializing in Marketing, Marketing Research, Economics, Statistics or a related field
  • 5+ years Research and Client Service experience
  • Experience in management consulting is beneficial 

Technical

 

  • Definite numerate and analytical skills
  • Computer literate in communications technology and software specifically PowerPoint and other MS office packages
  • A sound grasp of Nielsen RMS Service is beneficial
  • Negotiation and conflict resolution skills
  • Strategic insight
  • Proven management skills
  • Excellent communication skills both verbal and written
  • Attentive to details with exceptional aptitude for data analysis 

Personal

 

  • Proven ability to organise, inspire and manage people
  • Leadership
  • Superior interpersonal skills
  • Proactive self-starter – with positive personal drive
  • Proven ability to work cross-functionally to energize, empower and influence at all levels (both internal and external), and to set and meet goals/timelines
  • Ability to listen and quickly distill a situation and recommend a course of action to drive on-time, on-budget delivery of program deliverables
  • Strong management, interpersonal and communication skills
  • Strong relationship-building skills and results orientation

 

Method of Application

Interested and qualified? Click the Apply now button to send your application

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