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Vacancy At Hyundai

Date Posted: 10/Nov/2013
Deadline: Not Specified
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Lagos

 

Job description

Urgent: National: After Sales Service & Workshop Manager (Hyundai : Commercial Vehicles) @Nigeria

  • Candidates , with previous experience of Hyundai Commercial Vehicles, need only apply
  • Candidates , having experience in Passenger Cars need not apply 

Qualification & Experience

  • Graduate / Diploma  in Automobile / Mechanical Engineering with 12 + experience in the  Commercial Vehicles ‘  Service & After Sales Field & Workshop management
  • Previous International experience of Commercial Vehicles’  service management , on National Level { Hyundai Commercial Vehicles’ experience is must }

Job Attributes

  • Responsible for the service & spare parts operations of entire Service Network
  • Trouble shooting of Commercial Vehicles ,  using Advanced Diagnostic Tools ESI,TIS,GDS & Schematics.
  • Hands on Experience in Major Overhauling of Engine & Automatic Transmission System of Commercial Vehicles
  • Training of subordinate   staff – Diagnostic, Chassis, EMS,  Electrical & Auto Transmission Courses.
  • Leading Service Support activities encompassing Warranty Administration, liaison with customer & subordinate staff, workshop monitoring & resource management for achieving successful completion of assigned tasks.
  • Maintaining detailed job cards for enhancing satisfaction of customers.
  • Working towards constantly elevating standards of service & work culture to meet customer needs.
  • Preparing preventive maintenance checkpoints list & listing them in a proper sequence.
  • Conducting practical study for time required for service with skilled & semi skilled manpower, with the aim of calculating average time from the point of view of quality service.
  • Taking initiatives to improve the same to increase customer satisfaction & achieve zero repeat jobs.
  • Annual budget & profitability planning on national level  , considering individual branch as independent profit centre.
  • Monitoring & ensuring planned growth & periodic review on revenue & expenses.
  • Co ordination with departments viz Spare Parts, Sales, HRA, Training, Accounts, Audit, Credit, Legal & IT to ensure the seamless operations across branches & resolutions of grievances.

 

Desired Skills and Experience

Key Result Areas:

  • Creating & implementing the Service Strategy.
  • Establishing systems for Operational excellence.
  • Creating & executing the enablers to enhance the customer service experience
  • Establishing the service network to improve reach & nurture.
  • Monitoring the key accounts engagement level & Service log to ensure the repeat sales.
  • Spare parts management to ensure Service Delivery.

Highlights:

  • Handling Zonal Service Managers & monitoring the Service performance of each zone.
  • Achieved Promise Vs Delivery  improvement
  • Instrumental in impacting customer service experience by creating & executing Service Processes & continuous review & monitoring.
  • Created & executed the Service Processes & Policies like Labor rates, Empowerment matrix, revised Warranty labor rates, revised Breakdown Policy, 24X7 Process in order to improve the Customer transactional experience.
  • Service Network expansion: Onsite support, Road side assistance
  • Focus on Activities to recover old Customers, Service Coverage & making referral base stronger.
  • IT developments for Warranty module & Customer Complaint Management.
  • Meeting the stakeholders  to track the service experience, product performance feedback & Customer voice translating into valuable inputs
  • Exemplary workshops by enhancing capability & processes compliance.
  • Reward & Recognition, Skip level meeting & monthly sharing meeting to ensure the employee engagement.
  • Excellent Managerial Skills, Interpersonal Skills, Inter Department Relations & Client Service Skills.

About this company

 Interested candidates are requested E Mail updated Resume in DOC/ RTF format ASAP along with the following details

  • Current Location
  • Pl. Confirm you are ready to work in  Lagos , Nigeria
  • Nationality
  • Total Experience in After Sales Service & Workshop Management of Commercial Vehicles  (In Years)
  • Relevant experience in Hyundai Commercial Vehicles (In years ) (If any)
  • Current Salary + Benefits
  • Expected Salary
  • Minimum period required for Joining
  • Contact Details, Residence & Mobile No.

In case you are not interested, we would appreciate, if you can refer us, suitable matching profiles from your rich contacts.


Warm Regards,
Pradeep Pradhan
Heads2you / Mumbai
(Right Head 2 Right Job)
Phone: 91.22. 32506682 / 65144389
Cell: 91.9323272361
E Mail:  [email protected]

Website: www.heads2you.com

 

 







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