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Food Beverage Manager At Accor

Date Posted: 12/Dec/2013
Deadline: Not Specified
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Lagos

Job description

CONTRACT

Job Level: Manager

Status: Full Time

Anticipated Start Date: 12-11-13

 

KEY TASKS

DUTIES AND RESPONSIBILITIES

• CUSTOMER RELATIONS
• Enhances guest satisfaction
• Handles guest comments and complaints, ensuring follow-up
• Develops close relationships with guests to encourage loyalty
• Ensures guests receive a warm and personalized welcome

• PROFESSIONAL TECHNIQUES / PRODUCTION
• Organizes and supervises the preparation of points of sale according to activity forecasts 
• Ensures that reference standards are properly applied
• Checks that sales materials are well presented
• In conjunction with the Head Chef, prepares the menus, organizes purchases and ensure the update and application of cooking instructions
• Plans changes in the menu, sets prices and organizes the work for the day in coordination with the Head Chef

• TEAM MANAGEMENT
• Manage and values the different food and beverage points of sale
• Make sure the information are given t0 the concerned services
• Develops team spirit and motivation by creating a good working atmosphere
• Takes part in or validates recruitments 
• Organizes the welcome and integration of new employees
• Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts
• Conducts annual performance appraisals and sets targets for the team
• Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up
• Helps employees improve their skills and provides support for career development
• Applies labor legislation 

Desired Skills and Experience

SKILLS

Level of Education: Bachelor / Licence

Areas of study: Hospitality Management

Professional experiences: 2 years

 

ESSENTIAL REQUIREMENTS

OBJECTIVES OF THIS POSITION
• To ensure that high standard of services are provided to guests and the attainment of the department's qualitative and quantitative targets
• To convey the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
• To manage and motivate the teams in order to improve sales and the quality of F&B services 
• To improve the department's results by increasing sales and the productivity of F&B points of sale

• SKILLS / QUALIFICATIONS REQUIRED
• HND/ BSc in Hotel Management
• Diploma or/and Certificate in Food and Beverage category in the related field
• Minimum of 2-3 years working experience as a Food and Beverage Manager
• Proficiency in communication and math skills
• Ability to work in a team and supervise the subordinates
• Quick decision making skills
• Guest oriented, outgoing and service minded
• Proficiency in the use of micros and other application programs

OPTIONAL REQUIREMENTS

• MANAGEMENT AND ADMINISTRATION
• Ensures that management results are in line with the hotel's targets
• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines
• Adapts department organization as required and manages headcount for optimum "prime cost"
• Draws up, implements and ensures that internal checks are properly carried out
• Ensures that the equipment and cultural assets of the department remain in good condition and working order
• Checks inventories that have been carried out

• HYGIENE / PERSONAL SAFETY / ENVIRONMENT
• Is responsible for keeping the equipment and furniture in good condition
• Ensures machinery works reliably and follows up any technical work
• Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
• Sets up an action plan based on the hygiene analysis results and tracks implementation
• Applies and ensures application of the hotel's security regulations (in case of fire etc.)
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
• Is responsible for the security of people and property in the area under his/her remit

 

Method of Application

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