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IT Helpdesk Administrator At A Company

Date Posted: 04/Dec/2013
Deadline: Not Specified

IT Helpdesk Administrator

Job Objectives:

The Job Objective of the BSO Administrator is to coordinate the activities of the Business Solutions Team and provide them essential support that will make them more effective in completing Tasks according to stated SLA’s.



Key Responsibilities :

1) Helpdesk Administration:

• Management of BSO Helpdesk

• Processing Helpdesk requests, incl. escalation, follow up and resolution monitoring


2) Office Administration:

• Pushing for approvals from Finance, HR / Admin and other Units

• Processing BSO Requisitions & invoices, raising of memos etc

• BSO / IT Asset management and tracking

• Enforcement of IT policies

• IT Custodial services (Library, IT assets, books, CDs, etc)

• Financial Planning, Petty Cash Administration, Book keeping

• Liaising with prospective vendors, other departments and the IT department

• Designing of policies, plans, training activities and updates

• Ensuring Smooth running of the BSO by providing it what it needs to operate


3) Service Evaluation & other admin duties:

• Ensuring the aims and goals of the department synchronizes with that of the company as a whole

• Communicating useful Infotech information to the members of the BSO and FC as a whole

• Compiling and analyzing feedback from Users / partners in FC about the quality of the work being

• Providing the BSO Head information about Staff performance, with respect to required services

• Assisting partners in the business with General Support

• Performing any other duty that may be assigned by the Head, BSO

 

Functional Competencies/Requirements:

The BSO Admin is the “Office Manager” of the IT / BSO Unit. This officer must have the following skills / competencies:

1) Good Problem Solving & Analytical Skills

2) High Level Of Computer Literacy (Must Be Able To Use MS WORD, EXCEL, And POWERPOINT).

3) Very Strong Organizational Skills

4) Keen Attention to Details

5) Good Command Of English And Above Average Report Writing Skills

6) Candidates Must Be Decent, Efficient And Self-Confident.


Educational Qualifications/Experience:

1) Minimum of university degree or equivalent

2) Must have 2-3 years post-NYSC experience in a similar role.

3) Must have ITIL v3


Desired Personal Attributes:

1) Integrity

2) Proactive self-starter

3) Logical Mind and Creative Imagination

4) Ability to work with all levels of management, build partnerships and teams

5) Highly organized and significant ability to multi-task effectively

6) Ability to cope with and work under pressure

 

Email CV:

[email protected]

 







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