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Operations Manager At Ericsson

Date Posted: 04/Dec/2013
Deadline: Not Specified

Job description

Purpose of this Job is:

Operational management for regional operations activities (2nd line operations, optimization, field maintenance corrective and preventative).

Ensure that operations delivery towards the customer is fulfilling the contracted KPI’s and WO SLA times.

Serve as the primary escalation point for critical incident and performance reporting towards the customer.

Drive improvements in line with the Ericsson Global Processes & Tools to strengthen the operational performance (KPI) and in a way to ensure sustainability in the network.

Assurance of availability, competence and maturity of staff (dimensioning as agreed with hierarchy) in the network.

Resolve (potential) conflict situations to avoid operational escalations for deliveries by close cooperation with the regional teams.

Your Responsibilities will be:

  • Responsible and accountable for the end-to-end network operations assurance and optimization activities towards the customer
  • Based on the contractual SLA and KPI, operational manage any WLA with ASP / ARP in the network
  • Follow up on the KPI and initiate actions to correct any deviations, involving the other functional areas as needed (e.g. weekly
    exclusions). Validate performance penalties with the customer and the contract
    manager in MSIP
  • Build up the required competence according to contract obligation in line with the needed delivery
  • Responsible to carry on the assigned instances as part of the governance model.
  • Continuously drive for efficiency, improvements and excellence in service delivery

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Desired Skills and Experience

The right candidate will have exposure and be able to negotiate with the customers

 

Method of Application

Interested and qualified? Click the Apply now button to send your application

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