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Quality Manager At Ericsson

Date Posted: 07/Dec/2013
Deadline: Not Specified

Job description

  • Delivery of the services in the most optimal manner (P, Q and T). Continuously drive for efficiency, improvements and excellence in service delivery.
  • Responsible for the acceptance of new nodes, services, features in the network and the agreed process.
  • Define the processes that should be applied to assure quality in work carried out on the field including deployment and maintenance activities.
  • Regularly review and update the work processes.
  • Check that that the defined processes are followed in the execution of maintenance activities for both active and passive.
  • Introduce checks to ensure that people, processes, tools , procedures , systems and inputs to the maintenance and deployment processes meet the minimum standard required.
  • Regularly evaluate the subcontractors involved in the delivery to ensure that they possess the capability and adhere to the right standards to assure quality.
  • Owning of the governance model and driver of execution of governance meetings.
  • Responsible to carry on the assigned instances as part of the governance model.
  • Assurance of availability, competence and maturity of staff (dimensioning as agreed with hierarchy)

Resolve (potential) conflict situations to avoid operational escalations for deliveries by close cooperation with PQM or Ericsson Central

 

Method of Application

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