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Customer Service Representative At Yes-Africa Global Resources Company

Date Posted: 10/Jan/2017
Deadline: 28/Feb/2017

es-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals.

Yes-Africa Global Resources Company recruiting to fill the position of:

Job Title: Customer Service Representative

Job Description 

 

  • Serves customers by providing product and service information; resolving product and service problems.
  • Customer Service Representative Job Duties:
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications: 
 

  • Customer Service
  • Product Knowledge
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills

Interested and qualified candidates should send their CV's to: [email protected]

Method of Application

Interested and qualified? Click the Apply now button to send your application

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