Workforce Group - Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm.
Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.
Our client is A Reputable Express Logistics and Technology Company
Job Title: Head of Operations
Build a world-class network of delivery riders and drivers
Build a complete operations team and manage development programs for all team members
Manage health, safety, regulatory and compliance requirements for the delivery workforce
Source, Procure, Manage and Maintain Delivery Assets and Technology Devices
Expand delivery operations into new cities and hubs
Deliver world-class customer experience and customer support operations
Develop and optimize logistics processes to enable aggressive growth
Create a large Pipeline of "Ready to hire" riders and drivers
Create and deliver training programs for Delivery Riders and Drivers
Manage operating and work schedules to cover weekday and weekend operations
Deliver Weekly Performance Reports and Analytics on Customer Service and Operations