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Offline Agent At IROKO Partners Limited - Urgent

Date Posted: 31/Jan/2017
Deadline: 01/Feb/2017

IROKO is the world’s largest online distributor of local Nollywood content and Africa’s largest InternetNTV operator. It operates an online platform [irokotv.com], English speaking Android app [irokotv], a French speaking Android/iOS app [IROKO+] and television channels on Star Times, Sky, and DSTV. The company has offices in Lagos, London and New York, IROKO has raised $35Mn in venture capital funding from Tiger Global, Kinnevik, RISE Capital and CANAL+.

Job Title: Offline Agent

Details: Job Description:
 

  • Attracting visitors to IROKOtv booths and creating a fun, lively booth environment
  • Teaching booth visitors how to download and use the IROKOtv app
  • Selling IROKOtv subscriptions to booth visitors to ensure you meet your monthly sales target
  • Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
  • Managing cash transactions and remitting cash balances to IROKOtv
  • Calling IROKOtv customers, teaching them how to use the app, and documenting their feedback/concerns
  • Troubleshooting and resolving customers’ problems with our product or escalating issues to the IROKOtv customer support team
  • Achieving and maintaining proficiency with our escalation matrixes
  • Consistently staying up-to-date with new IROKOtv products/services
  • Providing weekly reports on customer feedback to management


Requirements:
 

  • Previous sales or customer service experience is a PLUS!
  • Must-be friendly and fluent in English
  • Should be familiar with smartphones (Android) and mobile applications



Method of Application:
Interested candidate should come for an open interview at No 8 Adebayo Mukuolu street, Anthony Village, Lagos by 12noon on the 1st of Feb, 2017.






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