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Offline Agent At IROKO Partners Limited

Date Posted: 02/Feb/2017
Deadline: 06/Feb/2017

iROKOtv is a web platform that provides paid-for Nigerian films on-demand. It is one of Africa’s first mainstream online movie steaming websites, giving instant access to over 5,000 Nollywood film titles. iROKOtv is a part of iROKO Partners which is one of Africa’s leading entertainment companies, housing brands such as iROKING, an online music platform and its YouTube website, Nollywoodlove.

iROKOtv was launched on 1 December 2011. Its parent company, iROKO Partners, was founded by Jason Njoku and Bastian Gotter in December 2010, with its headquarters in Anthony village, Lagos, Nigeria. iROKOtv which has been dubbed the ‘Netflix’ of Africa, is the world’s largest legal digital distributor of African movies.

Job Title: Offline Agent

Job Description:

  • Attracting visitors to IROKOtv booths and creating a fun, lively booth environment
  • Teaching booth visitors how to download and use the IROKOtv app
  • Selling IROKOtv subscriptions to booth visitors to ensure you meet your monthly sales target
  • Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
  • Managing cash transactions and remitting cash balances to IROKOtv
  • Calling IROKOtv customers, teaching them how to use the app, and documenting their feedback/concerns
  • Troubleshooting and resolving customers’ problems with our product or escalating issues to the IROKOtv customer support team
  • Achieving and maintaining proficiency with our escalation matrixes
  • Consistently staying up-to-date with new IROKOtv products/services
  • Providing weekly reports on customer feedback to management

REQUIREMENTS

  • Previous sales or customer service experience is a PLUS!
  • Must-be friendly and fluent in English
  • Should be familiar with smartphones (Android) and mobile applications

 

Interested candidate should come in for an open interview at No 8 Adebayo Mukuolu, street, Anothony Village, Lagos.

Time & Date 

6th of Feb, 2017 by 10am.







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