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Client Support Executives & Managers At GlamAfric

Date Posted: 03/May/2017
Deadline: Not Specified

GlamAfric is the online destination for beauty & wellness customers and professionals. Professionals can display their work, connect with new and existing customers and grow their business with the support of our GlamHouse back-office. Customers can easily discover new professionals, book services online and get style inspiration. At GlamAfric we want to make booking beauty and wellness appointments simple, fast & 24/7. Whether it’s finding new beauty & wellness professionals or booking with your favourite one, scheduling appointments just got easier.

Client Support Executives & Managers 


Job Description

Key Responsibilities

  • Knowledge and/or experience of the Beauty & Wellness client industry segment and culture.
  • Develop and maintain interpersonal skills, and excellent working relationships with clients and other key stakeholders (including internal) to ensure all queries are acknowledged promptly, responded to fully within business/desk guidelines, and followed through a satisfactory outcome for the client.
  • Client on boarding - Support professionals & businesses through our entire product lifecycle, ensuring they know how to fully leverage the platform.
  • Client retention - including contract (re) negotiations
  • Find, maximise and close new revenue opportunities aligned to the Client's objectives.
  • Ensure high service delivery levels.
  • Act as client champion internally, supporting issues and driving resolutions where appropriate.
  • Build and develop excellent working relationships with existing client base to ensure retentive business and revenue growth.
  • Lead the delivery of multiple work streams. (Manager Role)
  • Performs project staffing, invoicing, budgeting, and profitability analysis processes as well as contact and opportunity/funnel management. (Manager Role)
  • Formally manages others as a Career Coach/Counselling Manager and/or as a Reviewer on a project/engagement. (Manager Role)

Method of Application

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