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IROKO Partners Limited Kiosk Customer Service Attendant Recruitment

Date Posted: 17/May/2017
Deadline: 23/May/2017

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered 
Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours. 
We are recruiting to fill the position of: 

Kiosk Customer Service Attendant

Job Description 

 

  • Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
  • Teaching booth visitors how to download and use the IROKOtv app
  • Selling IROKOtv subscriptions to booth visitor.
  • Calling IROKOtv customers, teaching them how to use the app, and documenting their feedback/concerns
  • Troubleshooting and resolving customers’ problems with our product or escalating issues.
  • Achieving and maintaining proficiency with our escalation matrixes.
  • Consistently staying up-to-date with new IROKOtv products/services
  • Subscribing visitors to IROKOtv subscription plans and helping them
  • Download movies on their phones
  • Providing weekly reports on customer feedback to management.

Requirements 
 

  • Candidates should possess relevant educational qualification
  • Previous customer service experience.
  • Must be friendly and fluent in English
  • Should be familiar with smartphones (Android) and mobile applications


How to Apply
Interested and qualified candidates should come in for an open interview as detailed below: 
Dates: 18th,19th, 22nd & 23rd of May 2017
Time: 10:00am Respectively
Address: No 8, Adebayo Mukuolu Street, Anthony village, Lagos State.






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