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Hajj & Umrah Travel Business Manager At Stresert Services Limited

Date Posted: 13/Jul/2017
Deadline: 25/Jul/2017

Stresert Services Limited - Our client, a top Travel and Tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations, is recruiting suitably qualified candidates to fill the position below:

Hajj & Umrah Travel Business Manager 

Location: Lagos Island
Reports To: MD/CEO

Job Description

  • We require the service of a Hajj & Umrah Travel Business Manager who will be in charge of the overall Operations and the general growth of the Travel Agency.

Responsibilities 
Operations:

  • Overall management of the Travel Agency
  • Supervise the daily activities of the Company
  • Design operational plan for the company
  • Drive the company’s marketing policy
  • Sign-on of new customers to the company
  • Drive growth of clientele base
  • Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us
  • Contribute towards ensuring company’s budget for actualisation and realisation for the year.
  • Management of existing clients: 100% customer retention and improved turnaround/response time
  • Prompt resolution of customer issues and complaints
  • Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
  • Ensure actualization of business targets
  • Ensure high standard of customer experience always
  • Develop strategies to achieve visibility for the Company
  • Attending Agency’s meetings and appointments
  • Generating enough income to defray all Agencies’ expenses
  • Recruiting the best hands for the Agency
  • Prepares Weekly and Monthly Marketing Call Plan
  • Monthly Operations & Marketing Report

Financial Tasks:

  • Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
  • Prepare Annual budgets with the MD/CEO
  • Implementation of the budgets
  • Keeping Agency’s records and accounting
  • Monitor and ensure prompt invoicing of executed jobs
  • Liaise with Bank account officers to ensure smooth operations with the banks.
  • Follow up on loan repayments to avoid default

Maintenance Tasks:

  • Facilities/ equipment management
  • Maintain data base

Requirements

  • Must be a graduate with background in Social Sciences ( BSc/HND)
  • Must have at least 5 - 7 years cognate experience in a reputable travel and tour organization in the same capacity
  • Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc

Salary 
Salary is negotiable based on experience.

  • Hajj & Umrah Travel Business Manager - [email protected]

Applicants should send their CV's  using the job ref as the subject of the mail. 

Note: Experienced candidates will be invited for interviews.

Method of Application

Interested and qualified? Click the Apply now button to send your application

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