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Jobs At An Hospitality Service Company - Teclab Management Services

Date Posted: 11/Aug/2017
Deadline: 24/Aug/2017

Teclab Management Services Limited - Our Client, a Hospitality Service Provider, with a 90 bedroom large International hotel of 4 standards in Lagos, requires the services of a qualified candidate to fill the position below:

Hotel Operations Manager

Job Summary

  • To oversee the day-to-day operations, supervise the work of staff members while interacting with customers to ensure satisfaction.
  • Candidate should have an excellent level of commercial awareness, which can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / Cluster General Manager and to help formulate solutions.
  • The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

Duties & Responsibilities

  • Fully responsible for all aspects of all departments.
  • Support and work with all Head of Departments in all aspects of running this hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
  • Inspecting all departments for SOP implementation.
  • Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor the co-ordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all dept. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development

Qualifications

  • A Bachelor's Degree in Hotel, Business or Hospitality Management an MBA will be an added advantage.

Experience:

  • Minimum of 5 Years in the Hospitality Industry in the capacity of the role advertised.

Remuneration
Salary is attractive and commensurate with experience.

 

 

Hotel Bar Manager

Job Summary

  • Plan, direct and oversee all bar operations including managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency.

Main Job Tasks and Responsibilities

  • Set objectives and targets for beverage unit/bar
  • Determine staff needs and recruit staff
  • Performance manage staff
  • Assess development needs and train and coach staff
  • Delegate duties and tasks to staff to meet objectives and maximize resources
  • Set and monitor quality and service standards for staff
  • Direct and manage staff members to meet standards and objectives
  • Ensure staff operate within company policies
  • Organize and adjust staff rotas and schedules in accordance with available resources and labor regulations
  • Oversee the preparation and presentation of beverages to meet set standards
  • Resolve customer complaints promptly
  • Monitor cleanliness and hygiene of bar area
  • Promote and practice compliance with fire, health, safety and hygiene standards and regulations
  • Oversee accurate cash-up procedures and ensure necessary paperwork is complete
  • Ensure adherence to cash management procedures
  • Ensure adherence to stock control procedures
  • Monitor and order supplies
  • Liaise with suppliers and sales representatives
  • Confirm that procurement of supplies is on the best possible terms
  • Make certain all deliveries are checked in correctly and documentation is correct
  • Check stock is correctly rotated and stored to reduce wastage
  • Oversee the bar display to maximize functionality and attractiveness
  • Set, monitor and control budget for the beverage unit/bar
  • Plan and implement cost control measures
  • Plan and implement systems to maximize sales and revenue
  • Organize promotional activities
  • Implement improvements for products and service
  • Maintain regular communication with staff and management through meetings and discussions
  • Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing

Requirements / Qualification

  • A HND or Bachelor's Degree in Sciences / Arts or any related field.

Skills and Experience:

  • Experience in the management of a bar or beverage service operation
  • Complete working knowledge of alcoholic and non-alcoholic beverages
  • Knowledge of business management principles and practices
  • Knowledge of basic accounting procedures
  • Knowledge of cost control procedures
  • Knowledge of administrative procedures

Key Competencies:

  • Judgment
  • Decision-making
  • Problem-solving
  • Organizing and planning
  • Resource allocation and management
  • Delegation
  • Communication
  • Attention to detail
  • Coaching
  • Stress tolerance
  • Team member

Experience:

  • Minimum of 6 Years in the Hospitality Industry and in the capacity of the role advertised.

Salary

  • Very attractive and commensurate with experience.

Method of Application

Applicants should send their CV's to: [email protected]

Note: Only qualified candidates will be contacted.

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now







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