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ATM Officer At Standard Chartered Bank

Date Posted: 17/Sep/2013
Deadline: 30/Sep/2013

 

Job Description



Online and real time monitoring of the ATM: using putty/sparrow. The real time statuses of all ATMs are monitored and abnormalities (OFFL, CLS) are investigated and resolved. The ATM custodians in the branches are informed of such abnormalities and the responsibility is on them to resolve the issues.

Key Roles & Responsibilities

§Work with other business units Global Sourcing, TECH, Marketing and PMO for better service delivery. Work with GS on issues relating to vendor management & requisitions, IT on issues on ATM link connectivity (network link & hardware failures), Marketing on issues relating to branding and PMO on issues as regards new projects, structures etc.

§Coordinate activities of the ATM custodian to achieve maximum uptime e.g. fast tracking end to end resolution on ATM and the peripherals issue e.g. receipt rolls, Journal rolls, UPS.

§Handle all administrative requisitions and documentations in the unit. e.g. raising RMS, E procurements etc. The RMS and E procurements are links available on the i-connect page.

§Work with CRES, PMO, Global Sourcing, Technology on new projects e.g. ATM installation, ATM redeployment etc.

§Responsible for organizing the weekly Distribution meeting (Every Friday) E.g. requesting for conference call facility details from TECH, send invites for meetings and take minutes during the meetings and share with all stake holders

§Ensure timely and accurate report and MIS on the following:
a) Daily ATM Reporting
b) The ATM uptime Monthly Report
c) The CBN ATM Report
d) ATM MIS Report
e) ATM KRI Report

§Work closely with the local Technology and Operations, Procurement and Finance teams in order to deliver products seamlessly and within specified timelines.

§Work closely with the Group Remote team and the cluster teams to understand best practices and implement them in the cluster.

§Maintain a good working relationship with our vendor partners to enable improved service levels and deliverables.

Qualifications & Skills

•B.Sc from any recognised University
•Knowledge of Microsoft office.
•A good knowledge of the bank’s products, services and policies.
•Good service skills/etiquette/personal presentation
•Good knowledge of bank cash related policies

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Company Description

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.

 

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