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Country Sales Operations Specialist At HP

Date Posted: 24/Sep/2013
Deadline: Not Specified

 

Country Sales Operations Specialist

Description

  • Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations.
  • Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis); handles multiple moderately complex customer accounts.
  • May mentor non-exempt level team members on day-to-day activities.
  • Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.
  • Resolves order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).

 

  • Handles several customer accounts that have low to moderate importance.
  • Supports solutions that impact other departments.

Qualifications

 

Education and Experience Required

  • First level university degree with recommended focus in business or finance.
  • Typically up to 5 years of experience in a related field.

 

Knowledge and Skills Required

  • Good communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Intermediate knowledge of internal processes and policies.
  • Developed understanding of local legal compliance issues.
  • Strong problem-solving and analytical skills.
  • Good teamwork skills.
  • Intermediate time management skills.
  • Developing project management skills.
  • Developing mentoring and coaching skills

Method of Application

Interested and qualified? Click the Apply now button to send your application

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