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Employee Banking Manager At Standard Chartered Bank

Date Posted: 25/Sep/2013
Deadline: Not Specified


Job Description

•Development / execution of Employee Banking strategy, sales programs and activities to achieve business targets and tracking of sales performance from payroll product.
•To assist in developing awareness for Payroll, collaborate with WB and SME Businesses to increase customer base by leveraging on new and existing relationships within the Bank.

Key Roles & Responsibilities

Sales targets
•To drive Employee Banking targets for new business acquisition, Assets under management and revenue.
•To support and work with RM’s, DSR’s and Branch Managers in driving execution of Employee Banking plans through presentations and training efforts in branches.
•To liaise with the various departments in the development of quality referrals.
•Design and ensure implementation of an established sales process and reporting for various tiers of Payroll product offered by the bank.
•Develop a customer database for cross sales to EB customers who would require WM & lending products.
•To identify selling opportunities in the marketplace.
Customer Services
•providing personal financial planning services to customers
•dealing with customer enquiries and complaints
•ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
•ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner
Portfolio Management
•Supervise and ensure proper tracking of Employee/Employer records
•Supervise and ensure proper operational process flow and adherence to set standards.

Service Management
•Work with CB Operations, RMs and Employer HR heads to provide our customers with one stop convenient, efficient and reliable service platforms.
•Work with Distribution, Technology & Operations and Finance units to ensure seamless process flow in executing customers’ instructions.
Risk Management
•Control and monitoring to minimize mis-selling risk.
•To adhere to the agreed KCSA plans and approach
•To identify and report all exceptions on non compliance with standard controls

Qualifications & Skills

•First Degree
•Seven years Banking experience
•Thorough knowledge of Bank’s products and services
•Sales experience and proven new business achiever
•Excellent interpersonal and networking skills, internally and externally
•Strong sales and relationship building skills
•Team Leader
•People management skills
•Strong interpersonal and communication skills
•Salesmanship, energy and drive.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Company Description

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.


Method of Application

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