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Customer Service – Senior Officer At A Company

Date Posted: 10/Oct/2013
Deadline: Not Specified
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Nigeria

 

The Customer services officer must ensure that the needs of customers are being satisfied. 

Requirements 

• Provide assistance and advice to customers using our products or services; 

• Champion proper customer service etiquette with customers by telephone, email, letter and face to face, etc. 

• Investigate and solve customers' problems, which may be escalated 

• Handle customer complaints or any major incidents 

• Coordinate the issuance of refunds or compensation to customers; 

• keep accurate records of discussions or correspondence with customers; 

• Provide statistics or other data to determine the level of customer service your organization is providing; 

• Develop feedback or complaints procedures for customers to use;

• Develop customer service procedures, policies and standards for your organisation or department; 

• Meet with other managers to discuss possible improvements to customer service; 

• Train staff to deliver a high standard of customer service

Qualifications 

• University degree 

• Minimum of 3 years work experience customer service management 

• Experience with technology and the internet especially e-commerce 

• Good people skills with the ability to communicate effectively 

• Proficient in MS Office ( Excel, Power point and Word) 


TO APPLY: 

Please send your CV to [email protected] using the job title as subject of the email







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