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Experience Centre Manager At Etisalat

Date Posted: 10/Oct/2013
Deadline: Not Specified


Job Summary

  • Ensure the effective and efficient operations of assigned Etisalat experience centre.

Principal Functions

  • Manage selling and customer service activities in assigned experienced centre and train sales officers on service delivery procedures, to optimise and exceed exceptional service level delivery, and customer satisfaction.
  • Analyze sales performance, interpreting trends, and forecasting future sales volumes to maximise profits and for forward planning.
  • Initiate and manage relationships with internal and external customers.
  • Ensure resolution of customer queries/complaints and comments received at the experience centres and implement measures aimed at guaranteeing optimal customer satisfaction.
  • Manage stock levels and make key decisions about stock control by liaising with the distribution function to ensure maintenance of optimal stock levels in assigned experience centre.
  • Oversee administrative duties in the experience centre, and escalate issues to relevant units/departments where necessary.
  • Facilitate the provision of after sales support to customers.
  • Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
  • Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock loss.
  • Ensure proper maintenance of all equipment and fixtures in assigned experience centre.
  • Responsible for stock inventory and cash management
  • Account reconciliation, database build up/data collection.
  • Responsible for setting objectives for Retail Advisors and providing feedback, administering regular performance reviews.
  • Build sales by identifying and following through on sales opportunities
  • Ensure compliance with all health, safety/security, legal and emergency policies and procedures. Liaise with relevant personnel in facilitating trainings for sales officers in these areas as required.
  • Attend team/divisional/departmental meetings as required.
  • Provide guidance and manage the performance of subordinates.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Regional Retail Sales.
  • Perform any other duties as assigned by the Manager, Regional Retail Sales.

Educational Requirements

  • First degree or its equivalent in a relevant discipline.

Experience,Skills & Competencies

Minimum of three (3) to five (5) years relevant work experience

Method of Application

Interested and qualified? Click the Apply now button to send your application

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