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General Manager - Operations At Human Capacity Development

Date Posted: 06/Oct/2013
Deadline: Not Specified
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Nigeria


OUR CLIENT -Human Capacity Development Consultants (HCDC) Limited has been mandated to recruit a suitable candidate for the position of a General Manager in a hospitality industry in Nigeria.


Oversees all aspects of the company in accordance with the mission statement, including maximization of financial performance, guest satisfaction and staff development. The General Manager shall see to the implementation of optimal and attractive products and services required to address target groups, based on pre-agreed marketing plans and budgets. The General Manager shall ensure the correct production and distribution of information and promotion materials as agreed to.


• Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards.• Draw up plans and budget concepts (revenues, cost etc.).• Safeguard quality of operations (internal and external audits).• Controlling cost price/carry out costs savings actions.• Developing improvement actions.• Coordinate planning of Sections with regard to time tables, work schedules, employer -employees relations within different services.• Coordination of the execution of activities via instructions and supervision of the execution.• Be accountable for responsibilities of department heads in their absence.


• Handling complaints.

• Leading various internal and external meetings.• Ensures correct use of Company's corporate identity.• Maintain contacts with public authorities.


Qualifications :

• Degree in relevant discipline • Certified Hotel Administrator (CHA) • 10 years’ experience with several hotel operation systems • Excellent communication skills – verbal and written • Proficiency in Word, Excel, PowerPoint. • Skillful in project planning and able to prioritize projects. Interested candidates should forward CV to [email protected]

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