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Teller Services Manager At Standard Chartered Bank

Date Posted: 27/Oct/2013
Deadline: Not Specified

 

Job Description

 

• Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.
• Ensuring that there is water tight cash controls in place at all times.
• Ensuring that Branch System Uptime is maintained and system admin functions.

 

 

Key Roles & Responsibilities

 

• Supervision of the processing of all daily cash site transactions for deposits into current and fixed deposit accounts (Involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
• Ensure that Cash is moved to the Central Cash regularly in order to keep vault balance at minimal level.
• Cash site transactions are posted next working day latest.
• Ensure the Teller’s cash have been balanced daily, tellers registers updated, checked against screen balances and traced / agreed with the General Ledger the following morning.
• Ensure that the Vault Cash (local), has been balanced daily and traced / agreed with the General Ledger the following morning.
• Bank Cheque books are examined and blank forms remaining verified each day.
• Transactions held over are recorded and traced the following day
• Cash custodians must check tellers’ boxes and cash areas when locking tellers away each day to ensure that no cash is left out
• Entries relating to drafts issued are traced to the General ledger from the draft Counterfoil each day.

 

Qualifications & Skills

 

• Minimum of a 2nd Class degree in a relevant course.
• 3-5 years sales experience in a similar role
• Strong sales and relationship management skills
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

 

Method of Application

Interested and qualified? Click the Apply now button to send your application

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