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Credit Policy Manager – Credit Cards At Standard Chartered Bank

Date Posted: 09/Nov/2013
Deadline: Not Specified


Job description

§To manage the Credit Policy function for Credit Cards.
§Ensure end to end validation of Credit Card processes, TAT and transactions (ATM, POS and Web).
§Revenue assurance - ensure validation of all fees, interest and other charges.
§Test of Controls - Test all the controls for credit limit cap, ATM withdrawal limits, POS purchase limits, card status etc
§Interface Validation - Confirm that the interface linking EBBS and Robocoll to Cards 400 is functional
§Test the reward and cash backed schemes
§Assist in Product Development and its delivery standards.
§Review Product Policy and Operations in order to make positive contributions and recommendations.
§Perform test of controls to assess the proper functioning and adequacy of existing controls before Credit Card customer launch.
§Contribute to the realization of the Consumer Banking asset book expansion/growth goals and Business Plan through management of risk, which is responsive to business needs.
§Ensure that credit card processes focus on timely consumer conversion/turnaround while maintaining appropriate risk and controls.
§Maintain portfolio quality within the budgeted parameters for Credit Card portfolio.
§Ensure legal, regulatory, economic and Group Compliance.

Key Roles & Responsibilities

End to End Process and Transaction Validation
§ Review and validate the card activation process
§ Validate the card emboss, Pin printing and dispatch process
§ Confirm e-statement delivery process
§ Test billing cycles and statement production process
§ Test paper voucher transactions
§ Confirm that active cards can be used on ATMs, POS terminals and websites for payments within and outside Nigeria.
§ Confirm the TAT for cash withdrawals from SCB and non SCB ATMS within and outside Nigeria
§ Confirm the TAT for POS purchase transactions within and outside Nigeria.

Confirm the TAT for web transactions
§ Confirm daily reconciliation of card transactions
§ Test issuance of supplementary cards and their respective Primary Cards

Transaction Mode Validation
§ Test and validate online transactions
§ Test and validate offline transactions

Payment Validation
§ Test cash repayment process at branch, accuracy of the repayment amount and its effect on credit card outstanding balance.
§ Test cheque repayment process at branch, accuracy of the repayment amount and its effect on the credit card outstanding balance.
§ Test Standing Order execution process, accuracy of the repayment amount and its effect on the credit card outstanding balance.
§ Test Autopay and Direct Debit functionality.

Collections Processes and Application Capabilities Validation
§ Check that delinquent cards flow accordingly to the appropriate buckets at the right time.
§ Confirm criteria for Bucket 1, 2 and 3
§ Confirm X days below limit
§ Confirm X days above limit
§ Test pre delinquent utilization 95% of limit to confirm if it will flow to collections.
§ Check % utilization that triggers block and automatic card block in Cards 400.

Revenue Assurance and Reward Schemes
§ Confirm transaction fees
§ Test late payment fees
§ Recalculate interest and other charges.
§ Test functionalities of rewards and cash back schemes.

Test of Controls
Limit Validation
§ Confirm the cash limit cap and test breach.
§ Confirm the overall limit cap and test breach where multiple cash withdrawals are made both On Us and Off Us.
§ Test authorization parameters
§ Test Fraud rules and alerts on Risk Net
Card Status
§ Confirm that cards with inactive, deleted and suspended statuses cannot be used on ATMs and POS terminals.
§ Confirm that transactions of hot /blocked cards do not go through at POS and ATM
§ Test blocking and unblocking of cards
Reporting and MIS
§ Confirm that Cards 400 can generate all the necessary reports for:
a. Product Management -
b. Collections (aging analysis)
c. Fraud monitoring
d. Segmentation
§ Confirm data mining and query set up
§ Review CAAT reports

Legal, regulatory, economic and compliance
§ Ensure Group Policy and CBN Compliance
§ Ensure CCPM Compliance
§ Ensure you remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staffs are trained in combating money laundering.

Key Relationships
Head , Consumer Banking – on Consumer Banking Business strategy
Cluster VCRM Lending – WA - keeping her fully informed of issues on end to end validation of Credit Card transactions, processes, test of controls and revenue assurance.
Country Credit Head CB – keeping him fully informed of issues on end to end validation of Credit Card transactions, processes, test of controls and revenue assurance.
VSGM Secured Lending
VSGM Unsecured Lending
Head of Human Resources - Staff Loans
CB Operations
BORM, UORMs and responsible persons undertaking business monitoring in various units
Legal & Compliance
IT personnel (Local & Group)
Service Quality Manager
Credit Services
Regional Head of Credit, Consumer Banking, Africa
Competitors – for bench marking purposes
Auditors & Regulators

Qualifications & Skills

§ University degree background with credit risk management experience
§ Minimum of 3 years of Consumer Banking experience with proved credit skills
§ Good understanding of local market and consumer banking credit in general
§ Possess and eye for detail
§ Good analytical skills
§ Good interpersonal skills
§ Good communication skills
§ Good financial and MIS skills

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.


Method of Application

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