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Head Of Operations At A Company

Date Posted: 22/Nov/2013
Deadline: Not Specified


The HOO has the ultimate management responsibility for the operations and business development efforts. He/She shall ensure that the predetermined profitability standards are achieved. May be required to appoint other managers to assist in carrying out the responsibilities of the organization.

The HOO will

• Execute all business development activities.

• Have overall responsibility of all the technical staff

• Monitor and report to the C.E.O the performance of the operations as a whole and as per department

• Managing a team of over 200 people and growing.



Finance Manager

Field operations managers

Human Resource & Admin Manager (Nigeria)

Supply & Procurement Manager (Nigeria)


Duties and responsibilities of the COO shall include, but are not limited to, the following:

1. Develop and implement an annual operations plan with a strategic focus, carry out periodic reviews and revisions

Key Result Area

Business Development

q Identifying all opportunities.
q Selecting strategic prospects.
q Oversee the overall operations budgeting
q Continuous identification of customer needs.
q Continuous improvement of employees

2. Develop and facilitate effective and timely communication

3. Key Result Area

Reporting from bottom up

q Manage all the reporting systems, and communicating the same to teams

4. Responsible for the governance of the Operations.

Key Result Area

Manage office and supervise office staff

q Oversee the operations budget/financial management of the company.
q Oversee smooth operations of the technical/maintenance department, while managing costs in conjunction with the field operations managers
q Oversee projects in conjunction with the project managers
q liaise with operations of the human resource and administration department
q liaise with operations of the supply chain department
q liaise with operations of the finance department

5. Drive operations to achieve and surpass business goals and company objectives.

Key Result Areas

Ensure proper monitoring of maintenance and projects to achieve target objectives

q Contractual agreement obligations
q Achieve revenue/margin objectives and profitability
q Initial point person for client liaising

6. Understand and drive the Corporate’s Vision

Key Result Areas

q Represent the company at business meetings and on behalf of the CEO

7. Ensure the identification of appropriate vendors and subcontractors.

Key Result Areas

q Negotiate favorable terms of trade with vendors to improve cash flows (30 days)
q Manage our parts stocking levels vs. suppliers stocking on our behalf.
q Being involved in prequalification of subcontractors for our projects

8. Act as a liaison with the relevant clients and vendors

9. Systems, policies and procedures

Key Result Area

q Ensure that all departments have their systems, order, processes and procedures used and adhered to fulfill the company’s overall objectives.
q Facilitate QMS activities throughout the company employees

10. Operations

Key Result Area

q Coordinate the existing work projects
q Ensuring team members are fully engaged in roles to be performed
q Oversee overall work schedules of different projects and maintenance contract
q Facilitate all logistical support
q Facilitate team meetings



The minimum requirements in terms of knowledge, skill and experience required for the successful performance of the job

• A first degree in an engineering discipline with extensive professional training would suffice. An MBA will be an added advantage

• Relevant professional training in Project Management, Engineering etc.

• Personal Development and Soft skills Training

• Computer literate with strong database and spreadsheet skills MS Excel, MS Access, SPSS.

• Minimum of 10years working experience, At least 7 years in the Telecommunications Industry.

• Experience in formulating business plans geared at increasing business opportunities and market share in the region.

• Proven experience in strategic planning and execution is paramount with well developed contracting and negotiating skills

• Experience in contracts bidding and preparation of tender documents

• The ability to build a complete, strong and motivated management team

• Knowledge of communication and public relation principles and practices and with the ability to develop and deliver presentations that yield a result

• Work requires professional written and verbal communication and interpersonal skills

• QMS exposure and working environment will be an added advantage

• An entrepreneurial mindset and partnership mentality with a high level of integrity and excellent interpersonal skills, reliable and trustworthy

• Ability to communicate professionally in oral and in written form, listen objectively to provide solutions, interact with officials at all levels of government and industry and to work effectively with a diverse group of people

• Uphold information with uttermost confidentiality

• Ability to work independently ,multi task i.e. be flexible and able to balance multiple priorities and be astute in resolving issues

• A resourceful, innovative and original thinker with a problem solving attributes

• Trustworthy, high degree of integrity and objectivity

• Accurate, deadline driven, keen on detail with a high degree of accuracy

• Willingness and ability to work under pressure and work such hours as are necessary to accomplish the job requirements whilst demonstrating excellent organizational skills and balance

• Amiable personality with the ability to work comfortably and effectively with a diverse group of people on a professional level.

Please send your CV, in Ms Word format, to [email protected]




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