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Manager Fraud Prevention And Support At Stanbic IBTC Bank

Date Posted: 27/Nov/2013
Deadline: 11/Dec/2013

Position Description

Job Purpose

Assist the Head fo FCC Stanbic IBTC with the development and implementation of a fraud prevention and detection plan to adequately mitigate fraud risk in Stanbic IBTC.

Key Responsibilities

Manage, lead, provide guidance and facilitate fraud awareness initiatives rolled out to countries –
• Develop, implement and manage fraud prevention and detection initiatives in Nigeria
• Provide guidance and network within the various areas within the Bank and externally to develop fraud detection methods
• Proactively determine high risk business units and potential internal fraud and operational risks
• Assist in  proactively facilitate the early detection of fraud
• Execute and co-ordinate  annual Fraud Prevention & detection plan
• Analyse Fraud Losses and Special Investigation reports to mitigate risk through proactive fraud prevention initiatives
• Provide effective loss and risk management through proactive detections and prevention interventions
• Loss analysis and mitigation through fraud prevention initiatives.

People Management

• Develops and maintains an open communication channel with FCC team in country and support staff to foster teamwork
• Facilitates the views of the team members, resolves issues raised by the team and escalates issues if required and provides feedback to teams on an ongoing basis.
• Promotes a culture where the values of the Bank are “lived” and maintained
• Fostering a climate of self-development, learning and personal growth

Fraud Awareness

• Fraud Hotline and Ethics Line – Management and promote in line with Group specific plan
• FraudStop Programme – Create ongoing awareness through constant awareness creation and communication to countries.  Monitor and manage special  FraudStop campaigns

Risk and Loss Management

• Highlight control deficiencies to the Business stakeholders.
• Minimise reputational risk by interfacing with relevant parties.
• Apply knowledge and experience to identify fraud, risk and highlight to management.

Reporting and Support

• Provide monthly MIS on FraudStop Programme, Fraud initiatives developed and implemented in country, number of staff trained and fraud presentations conducted by country FCC.
• Attend External Stakeholder’s meeting and build relationships – Nigerian Electronic Fraud Forum (Neff), Special Fraud Unit (SFU) of the Nigeria Police Force, Fraud Awareness Working Group (FAWG)
• Operational Risk and Compliance Committee (ORCC) Meeting  & Reports
• Investigations support:
o Extract information from systems that is relevant, accurate and reliable to the case allocated  for  E.g.:
§ Statements [VAF/Card/HL/SAP/BDS]
§ Demographics [VAF/Card/HL/SAP/BDS]
§ Online Searches
§ Credit Bureaux’s
o Obtain original documents required for the investigation of the cases.
o Conducting preliminary investigations in order to provide investigators with direction on where to focus their investigation.
o Profile individuals and business identified as subject of investigations.
o Identify further relationships between subjects and suspects using available data and systems.
o Tracing of transactions passing through accounts, analyzing data obtain in order to have a clear view/ understanding of subject’s account/s activities and account behaviour.
o Liaise with other Banks investigation enquiries relating to staff and customers who are under investigation
o Processing of Indemnity forms to retrieve blocked  fraud funds from other Bank
• Frauds & Forgeries Reports to CBN, NDIC, FITC and CIBN and armed robbery return to the same Institutions
• Dismissed and Terminated Staff Report to CBN, NDIC, FITC, CIBN
• MasterCard Safe-online fraud reporting
• Visa Fraud reporting
• Actioning of Master Card and Visa alerts issued on suspected compromises identified where it is suspected that Stanbic IBTC card details could be at risk.
• Processing of letter of invitation and booking of meetings for expatriate visitors.
• Logistics and travel arrangements for visiting GFCC Staff
• BAC reports and meetings
• Supervision of VRM fraud alert
actioning and analysis
• Response to CBN,NDIC,CIBN queries on fraud and forgeries in the Bank
• Action Subpoenas from EFCC, Police, Courts

Key Relationships

External Relationships
Establish good relationship with all country employees, departments, support structures etc. through continuous communication, support and fraud prevention interventions.

Internal Relationships
Establish good relationship with other business units within Centre through ongoing communication and engagement.

Performance Measures
• To successfully gather intelligence and convert it into actionable fraud prevention initiatives
• Provide effective and efficient support and MIS to FCC management


Method of Application

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