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Operations Officer At Standard Chartered

Date Posted: 18/Nov/2013
Deadline: Not Specified

 

 

Job Description

•Assist in implementation of service and efficiency improvement initiatives with all relevant stakeholders and facilitate transfer of best practice
•Identify process improvement opportunities from Service Reviews and feedback to SQM (or equivalent)
•Identify competitive best practices from clients, TBSM staff, Front office staff and feedback to Head, TBSM
•Lead and enhance client support by driving co-ordination within our global TBSM and CSG network to build solutions for our clients’  needs
•Manage end-to-end service support with internal stakeholders on escalation of service gaps

 

Key Roles & Responsibilities

 

•Review service performance with our clients and generate ways to continuously improve service level standards as well as client efficiency (if appropriate)
•Conduct service reviews (regional / country) to identify and close gaps between clients needs and service delivery
•Analytics – review client data on a periodic basis through service reviews on transaction volumes, channel utilization, referrals (or TAT), queries, complaints, etc
•Monitor high value transaction processing, use authority for prioritization of transactions, when critical to client
•Conduct client visits – introduction, relationship building initiated by TB Sales to resolve issues and service relationship with Client’s Operations and Treasury counterparts
•Conduct proactive visits on transaction volumes, issues raised, etc
•Communicate client feedbacks to TB Sales and/or OCC RM on client needs and products
•Support the RFP process and play the role of a service specialist.
•Coordinate and conduct client trainings with internal stakeholders

 

Qualifications & Skills

 

- Good first degree (Bsc) preferrably in social sciences
- 5 to 7 years experience in financial sector, prefarably capital market operations
- Clear understanding of Nigeria capital market is an added advantage
- Ability to build and maintain good relationships with internal and external partners
- Candidate must be numerate and fast thinking

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

 

Diversity & Inclusion

 

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

 

 

Method of Application

Interested and qualified? Click the Apply now button to send your application

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