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Preferred Banking - Relationship Manager At Standard Chartered Bank

Date Posted: 09/Nov/2013
Deadline: Not Specified


Job description

The role holder is primarily responsible for driving profitable volume growth from existing & new customers by proactively engaging the customers, understanding and meeting their needs with the full range of Consumer Banking products offered.

They manage an assigned portfolio of customers within the Excel / Preferred or Priority business and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve customer¿s value contribution.

They would typically operate out any of the specific locations with face to face being the primary mode of interaction.

In addition, the role holder would be licensed /certified / skilled to provide information / advice on all bank products and will work collaboratively with product specialists from various Business Units / Value Streams to design specific offers to be made to the customers based on their feedback and needs from the engagement done.

Key Roles & Responsibilities

§Progress against a balanced scorecard targets
§Growth in product cross holding ratio
§Sustained and steady growth in AUM
§Number of new customers to the bank
§Growth in revenue per customer
§Customer satisfaction scores

Qualifications & Skills

The role holder is required to have the following skill:
§Customer Relationship Management (Advanced)
§Data Conversion & Reporting (Core)
§Credit Risk Analysis (Core)
§Legal & Regulatory Knowledge (Core)
§Market / Competitor Knowledge (Core)
§Product knowledge (Core)
§Risk Management (Core)
§Needs profiling & analysis (Core)
§Negotiation & Objection Handling (Core)
§Needs Based / Consultative Sales Skills (Core)

Qualifications and Skills:
•Minimum of a 2nd Class degree in a relevant course.
•5-7 years sales experience in a similar role
•Strong sales and relationship management skills
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
•Customer Relationship Management (Expert)
•Market / Competitor Knowledge (Advanced)
•Product knowledge (Advanced)
•Needs profiling & analysis (Advanced)
•Negotiation & Objection Handling (Advanced)
•Needs Based / Consultative Sales Skills (Advanced)

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.


Method of Application

Interested and qualified? Click the Apply now button to send your application

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