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Retail Measurement Services, Client Service Manager At Nielsen

Date Posted: 22/Nov/2013
Deadline: Not Specified
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Nigeria

Job description

Reporting to the Client Business Partner, Sub Saharan Africa & South Africa - You will be responsible for managing various client accounts, ensuring excellent client service delivery. You will be expected to meet revenue targets and to grow the current client base.




Revenue Management


•           Responsible for group budget achievement and growth

•           Responsible for managing the development of new business outside existing client base

•           Client negotiations and annual client reviews

•           Rate Card improvements

•           Allocation, monitoring and achievement of individual portfolios

•           Minimising of cancellations


People management and development


•           Pro-active maintenance of high morale and motivation

•           Provision of assistance and leadership to staff/team with sales support, servicing and admin

•           Recruitment, selection of team


Client visibility / communication


•           Responsible for the communication of Nielsen Nigeria commercial direction to clients

•           Regular involvement with priority clients

•           Leaders in delivery of ROI

•           To deliver and inspire professionalism

•           Responsible for the setting and maintenance of standards for presentations/reviews/meetings


Contribution to Client Services & Sales Management 


•           To support management decisions

•           To contribute to the division and company outside of the ‘expected’

•           To support company culture / policies

•           To improve knowledge within division by the exchange of best practices / ROI

•           Visibility and input in other departments/regional offices

Desired Skills and Experience

Education and Experience

  • Relevant University degree specializing in Marketing, Marketing Research, Economics, Statistics or a related field
  • 5+ years Research and Client Service experience
  • Experience in management consulting is beneficial 



  • Definite numerate and analytical skills
  • Computer literate in communications technology and software specifically PowerPoint and other MS office packages
  • A sound grasp of Nielsen RMS Service is beneficial
  • Negotiation and conflict resolution skills
  • Strategic insight
  • Proven management skills
  • Excellent communication skills both verbal and written
  • Attentive to details with exceptional aptitude for data analysis 



  • Proven ability to organise, inspire and manage people
  • Leadership
  • Superior interpersonal skills
  • Proactive self-starter – with positive personal drive
  • Proven ability to work cross-functionally to energize, empower and influence at all levels (both internal and external), and to set and meet goals/timelines
  • Ability to listen and quickly distill a situation and recommend a course of action to drive on-time, on-budget delivery of program deliverables
  • Strong management, interpersonal and communication skills
  • Strong relationship-building skills and results orientation


Method of Application

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