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Technical Solutions Representative At HP

Date Posted: 18/Nov/2013
Deadline: Not Specified

Description

 

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.

Respond to service, product such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)

Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence

Ability to provide direction and guidance to process improvements

Ability to articulate clearly, recommend and explain resolutions /clients.

Understand and utilize ITIL

Represent and lead an HP team in a face to face customer location visit, industry

Conference / trade show, vendor meeting, e.t.c.

 Partners actively with the Sales Pursuit team

 

Role be based in Port Harcourt

 

Qualifications

 

Education and Experience Required:

 

Technical Diploma or equivalent working experience

Typically requires 3-5 years general IT related experience, or equivalent combination of experience and college level education.

 

Knowledge and Skills:

 

Excellent verbal and written communication skills in language to be supported

 Advanced troubleshooting skills in a technical environment

Excellent analytical and problem solving skills

Advanced Software and hardware knowledge of computing, storage and peripheral devices

Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support

Advanced proficiency with case management databases and tools

Superior customer service skills

Phone and remote support experience. E-support experience, knowledge and resolution ability

Ability to solve and document solutions for usage of other technicians and customers

Ability train peers on solutions

Ability to take full ownership for resolution with escalated customers

 Ability to lead technical action plans

 

Role will be based in Port-Harcourt

 

Method of Application

Interested and qualified? Click the Apply now button to send your application

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