Search for Job Vacancies and Career Opportunities in Nigeria

Technical Solutions Representative At HP

Date Posted: 18/Nov/2013
Deadline: Not Specified



Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.

Respond to service, product such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)

Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence

Ability to provide direction and guidance to process improvements

Ability to articulate clearly, recommend and explain resolutions /clients.

Understand and utilize ITIL

Represent and lead an HP team in a face to face customer location visit, industry

Conference / trade show, vendor meeting, e.t.c.

 Partners actively with the Sales Pursuit team


Role be based in Port Harcourt




Education and Experience Required:


Technical Diploma or equivalent working experience

Typically requires 3-5 years general IT related experience, or equivalent combination of experience and college level education.


Knowledge and Skills:


Excellent verbal and written communication skills in language to be supported

 Advanced troubleshooting skills in a technical environment

Excellent analytical and problem solving skills

Advanced Software and hardware knowledge of computing, storage and peripheral devices

Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support

Advanced proficiency with case management databases and tools

Superior customer service skills

Phone and remote support experience. E-support experience, knowledge and resolution ability

Ability to solve and document solutions for usage of other technicians and customers

Ability train peers on solutions

Ability to take full ownership for resolution with escalated customers

 Ability to lead technical action plans


Role will be based in Port-Harcourt


Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  

Subscribe to FREE Job Alerts.


Subscribe to Job Alert
Filter Jobs
  • Location



    Job Type



Latest Jobs and Recruitment in Nigeria Today is the fastest-growing jobs in Nigeria job listing platform .

JustJobsng is Nigeria's leading online jobs site, providing the latest job vacancies and recruitment in Nigeria in a variety of industries and locations in Nigeria.

Search for all job vacancies in Nigeria here on Nigeria’s #1 Job site. Everything latest jobs in Nigeria, Jobs in Nigeria, recruitment in Nigeria, vacancies In Nigeria and employment opportunities in Nigeria is our forte.

Browse our website and search current job opportunities that meet your search criteria. Also you can help yourself with our career resources that will assist you when preparing for an interview.

Our job services are FREE. We strive to post only genuine/Verified Jobs.

Sign up for latest jobs and recruitment offers in Nigeria today!