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Crew Support Supervisor At Global Profilers

Date Posted: 11/Dec/2013
Deadline: Not Specified

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Crew Support Supervisor for our client who is an Aviation company.



Supervise Crew Support Coordinator(s) and ensure the following:


  • Local schedules are accurate and updated / distributed in a timely manner


  • Travel being booked is cost effective and within policy


  • Transport and Protocol are meeting company safety and security standards and SLA’s


  • Visa and passport tracking is being closely monitored


  • Accommodations are being utilized to maximum efficiency


  • Identify staff development requirements and plan to meet those needs


  • Facilitate cross training amongst similar job functions


  • Cover Crew Support Coordinator duties as required


  • Assist with Resource Support Manager Duties during leave period.


In training / transition – over next 2-3 yrs.


  • Familiarization with company soft policies (HR/Operations as it effects company Crew)
  • Act as point of contact for crew to assist with policy and administrative issues


  • Familiarization with Operations Centre (OC)
  • Act as point of contact on scheduling issues affecting payroll (medical leave, leave of absence, resignations etc)
  • Act as point of contact on travel issues


  • Participate in regular management and planning meetings to identify upcoming needs:
  • Crewing
  • Training
  • Accommodations
  • Transport


  • Manage Long Term Crew Planning
  • Maximize Resources
  • Forecast requirements / Identify gaps
  • Ensure crew availability to meet contractual requirements


  • Co-ordinate incoming new crew process with various departments
  • Internal reassignment or new hire (HR/OC)
  • Visas
  • Training
  • Licensing


  • Travel and Travel Management Companies (TMC)
  • Ensure maximize efficiencies and policy adherence with international and domestic travel
  • Act as point of contact for company and TMC on travel policy issues


  • Accommodations and catering
  • Long Term – meet SLA’s
  • Short Term (transit hotels) – meet company standards
  • Monitor and review


  • Medical Facilities                                                                                                                                   
  • Source approved facilities as required (new base starts within Nigeria)
  • Act as point of contact with companies Benefits Dept. for contract set-up, administration and direct billing


  • Crew Support
  • Responding to crew issues in a timely manner and follow-up to resolution
  • Familiarization with company union agreements (pilots and engineers)
  • Lead discussion and feedback sessions with crew / direct reports
  • Ensure important communications are distributed / posted
  • Develop and maintain Crew Briefing Sheets for bases within Nigeria




  • Hold a college degree or diploma in business administration or equivalent combination of education and experience.


  • With at least 5 years experience in supervisory or management positions


  • Logistics, travel co-ordination, scheduling experience an asset


  • Proficient in Microsoft Office


  • Team player with exceptional leadership, interpersonal, problem solving and organizational skills


  • Ability to work independently with minimum supervision


  • Effective communicator – orally and written


  • Strong coaching skills


  • Demonstrated initiative and flexibility within a dynamic culturally diverse environment


Flexible schedule - available for after hours calls/e-mail monitoring


Method of Application

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