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Governance And Reporting At Ericsson

Date Posted: 07/Dec/2013
Deadline: Not Specified

Job description

  • Responsible to lead a team and make sure to control operational reporting activities and tasks on daily basis
  • Responsible and accountable for the end-to-end operational reporting activities(including operational readiness reports) towards the specific customer
  • Ensure the correct and proper delivery of Operation and maintenance as specified in the Service Level Agreements (SLA) with Ericsson’s customers. (KPI SLA fulfilment)
  • Provide feedback on performance to the Field Services organization and other sponsors and ensure that appropriate improvement      actions are taken when required (KPI Service Evaluation)
  • Be very effective and highlight deviations that may arise within operation so that agreed profitability is achieved.
  • Ensure escalation procedure is followed and that expectations and perceptions of customer are at all times managed in a professional manner.
  • Monitor all operation deliveries to securing SLA fulfilment and customer satisfaction, and also to ensure no over/under deliveries
  • Establish and follow efficient procedures for analyzing business cases whilst maintaining strategic technical &commercial focus in key subject areas.
  • Identify potential add-on sales opportunities emerging from the execution of the MS contract.
  • Secure that all commitments have been confirmed from related units in proposing key operational and strategic solutions

Desired Skills and Experience

  • The candidate will have Nigerian experience and be able to negotiate with both Nigerian and Indian-authorities.
  • He has Bachelors/Masters Degree in Telecommunications. MBA is an advantage
  • 5-7 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network. Ability to work on senior management level.
  • A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.
  • Knowledge of Ericsson's organisation, products and services.
  • Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.
  • Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.
  • Strong willed and excellent negotiation skills
  • Adherence to Code of Ethics and our Core values
  • Excellent interpersonal and presentation skills
  • Driven and self-starter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels
  • Diplomacy and task-oriented, getting the right balance


Method of Application

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