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Hostess At Human Capacity Development Consultant

Date Posted: 10/Dec/2013
Deadline: Not Specified

Description :

• Greet Customers and seat them at tables or in waiting areas. 
• Present menus and take orders 
• Assign Customers to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating. 
• Speak with Customers to ensure satisfaction with food and service, to respond to complaints, or to make conversation. 
• Answer telephone calls and respond to inquiries or transfer calls. 
• Take and prepare to-go orders. 
• Operate cash registers to accept payments for food and beverages. 
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed 
• Inspect dining and serving areas to ensure cleanliness and proper setup. 
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service. 
• Inform Customers of establishment specialties and features. 
• Receive and record patrons' dining reservations. 
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. 
• Order or prepare requisition supplies and equipment for tables and serving stations. 
• Assist with preparing and serving food and beverages. 
• Direct Customers to restrooms and waiting areas. 
• Confer with other staff to help plan establishments' menus. 
• Plan parties, other special events and services. 
• Perform marketing and advertising services. 
• Offer appropriate seating arrangements 
• Ensure the quantity of menus is sufficient to cater to the number of guests 
• Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion 
• Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant 
• Make sure that the lobby, dining room, bathrooms and menus are kept clean throughout Lounge operations 


Qualifications :

Degree or Diploma Certification 
• Pleasant personality, presentable, energetic and service-oriented.
• Good understanding of the Hotel Industry standards, policies and procedures 
• Prior experience in the hospitality industry would be an added advantage 
• Strong communication skills in English (verbal, listening, writing) 
• Must be proactive, adaptable team player who enjoys taking initiative to drive for results. 
• Eager to learn & progress, responsible with the willingness to take ownership 
• Excellent communication skills – verbal and written 
• Proficiency in Word, Excel, PowerPoint. 


Send CV to: [email protected]


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