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Operations Manager At GVA Partners

Date Posted: 21/Dec/2013
Deadline: Not Specified

Description :

RESPONSIBILITIES
Support Principal Consultant on ongoing projects, business development activities and operational matters.

Serve as escalation point for departments and customers enquiring about the business
Develop, implement and continuously improve processes, templates and other such required procedures governing operations.

Interface with customers where necessary in support of sales and service delivery to ensure customers are happy with the company’s products and services.

Facilitate the resolution of customer complaints, issues and enquiries
Keep tabs on market by gathering and analyzing data to determine sales volume potential and added value opportunities the company may exploit.

Plan, manage and execute projects as assigned or required.

Administrative support of operations

PERSONAL ATTRIBUTES,SKILLS AND COMPETENCIES
Mature, self-motivated, able to work with minimal supervision and results oriented team player.
Needs to have a ‘can do’ attitude.
Flexible and able to multi-task.
Presentable, well spoken with good interpersonal/communication skills with a commendable presence.


Good grasp of account & relationship management.
Ability to take initiative and be self-driven.
Good analytical and numerate skills. Able to think outside the proverbial box.
Good man management and persuasion skills.
Proficient with MS Office and very comfortable with a computer.
Good interpersonal skills.
Good communication and presentation skills with ability to prepare RFP/Bid and possession of good information technology skills.
Good supervisory skills working with suppliers & 3rd parties.
Process/procedure management capabilities. Able to solve problems, define, implement and manage processes

Qualifications : EDUCATIONAL QUALIFICATION & EXPERIENCE
Minimum of a Bachelors Degree.
Higher educational qualifications would be an added advantage.
Approximately 5 to 10 years relevant experience or transferrable experience (manufacturing/production or bank sales/operations experience a bonus but not a requirement)
At least 3 years hands-on experience in institutional and consultative Sales, B2B management and Market development function very essential.
Experience of a startup company or environment.
Exposure to sales and business development is an added advantage

 

send cv/resume :[email protected]

 







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