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Senior Engineer.NOC Power Vendor Management At Etisalat

Date Posted: 01/Dec/2013
Deadline: 13/Dec/2013

Job Summary

  • Co-ordinate NOC operations with EOT vendors and manage Change Request (CR) executions on RAN nodes, transmission systems and IP backbone nodes

Principal Functions

  • Track network outages, conduct Route Course Analyses (RCAs) and make recommendations on network quality improvements
  • Ensure escalations are done in a timely manner and relevant team-members duly notified
  • Ensure 24x7 network monitoring and reporting is available for all technologies/ nodes as needed
  • Liaise with the Customer Care and Sales teams to manage network outage escalations
  • Follow up with all the concerned team members/ vendors for tracking and resolution of faults
  • Provide RCA reports on major network outages and resolutions
  • Co-ordinate and manage all the trouble tickets raised in the network
  • Manage service providers/ vendors' contractual SLAs
  • Provide NOC support to the field/ data centre Power teams
  • Escalate, follow up and reconcile co-location power-related incidents
  • Co-ordinate environmental, power and external alarms simulations/ testing during Provisional Acceptance (PAT) and preventive maintenance
  • Generate network power utilization and availability reports
  • Monitor multi-vendor hybrid and green power systems
  • Monitor generator and fuel tracking systems/ devices
  • Manage global/ inter-vendor Work Order/ CRs
  • Manage the OSS tools for network and hybrid power systems
  • Ensure that the organization's network quality policy is complied with on all network O&M activities and identify those areas where the policy needs improvement for necessary escalation and appropriate action


Educational Requirements

  • First degree or equivalent in Electronic & Communications Engineering and/ or any other relevant discipline
  • Postgraduate/ professional qualification in a related field will provide an advantage

Experience,Skills & Competencies


  • At least four (3) years directly relevant post-NYSC work experience in NOC and NMC operations within a large telecoms or related technical organization
  • Ideal candidate must be able to demonstrate:
  • Solid experience with Huawei, Alcatel, Nokia Siemens RAN/ BSS technologies as well as Emerson, Grintek and Delta power systems within a telecoms managed services environment
  • Advanced proficiency in Microsoft Office suite, MapInfo, and Google tools
  • Ability to think and plan proactively


Method of Application

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