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Team Lead At Ericsson

Date Posted: 07/Dec/2013
Deadline: Not Specified

Job description

  • The Team leader is responsible for ‘management’ of state On-site Field Operation activities in the Network and to ensure that the managed organization understands and maintains the right focus on scope of work and requirements to efficiently achieve set goals.
  • The Team leader is expected to be the main driver and facilitator for improvements within the managed organization and is to take full responsibility for the delegated works that may have effect on the service supply quality vs. contracted scope of work for the service supply.
  • The Field Team Leader is responsible to schedule all the work within the area of control and ensure that work is completed with the right quality within the shortest time.
  • The Field Team Leader will supervise subcontractor activities within the area of control and ensure that subcontractors deliver the committed level of service as per the contract. The Team Leader will enforce contract terms within their cluster.
  • The Team Leader will schedule work includeing routine and non-routine maintenance work for both active and passive as well as ensure full compliance to schedule and SLAs.
  • The Team Leader will manager spares within area of control ensuring timely collection/return of replacement/faulty units.
  • The team leader shall have the authority to prioritize, reschedule and even   escalate within the field operations organization / group to central assurance process so that services and resources shall be restored / maintained to specified level.
  • The Team leader shall have the authority to act on relevant problems and to decide on which Field Operations procedures and routines shall be invoked to ensure that quality problems are corrected according to preventive requirements.
  • Additionally, The Team leader shall have the authority to specify improvement proposals to tackle operative performance issues. In order to fulfill such mandates different approaches might apply, for instance: escalated to both Field Operations Management and to support units / supplier partners.


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