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Branch Manager At Standard Chartered Bank (2 Locations)

Date Posted: 28/Jan/2014
Deadline: Not Specified

Job Description
SALES MANAGEMENT
• Develop and implement Branch strategies and plans to achieve all sales -volume, revenue, and cost objectives in line with set standards of assessment.
• Ensure smooth implementation of agreed country specific strategies in order to accelerate business profitability of branches.
• Help to accelerate the effectiveness of sales and relationship management at the branches by acting as part time SCB Way coach to branch staff
• Setting, monitoring and delivering the business goals against the strategy of Branch Banking and Integrated Distribution.
• Organize and hold monthly MPR Sessions to access branch sales performance
• Define and agree all sales volume objectives for Branches within the cluster.
• Hold regular sessions with BMs to quickly address all branch related issues
• Support new branch delivery in line with PAR


SERVICE
• Develop and implement strategies and plans to achieve all service objectives in branches, including SCBW( customer queue management, teller referral and morning huddles) and NPS outcomes


OPERATIONS
• Ensure all risk within the Branch network is minimized and systems are in place to monitor and eliminate risk across all areas of branch business. 
• Hold regular discussions, re-strategizing with Branch Operations Managers for operational efficiency.
• In conjunction with TL- OR, ensure compliance with Group Operational Risk Policies, Anti-Money Laundering and KYC across the regional Branch network.
• Compliance Risk monitoring:
- Ensure the controls and monitoring plans are adequate, practical and appropriate for the Branch network.
- Manage the resolution of any compliance breaches or exceptions highlighted by the business monitoring performed within their business.

KYC
• KYC / money laundering: Ensure you and your team remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.


PEOPLE
• Build and develop high performing teams
• Identify and develop talent within the branches
• Ensure adequate coaching and training of branch staff


      RELATIONSHIP MANAGEMENT
• Create ownership to agreed strategies and business goals. 
• Mobilise the workforce to achieve these common goals
• Ensure all relevant units are coordinated throughout change processes to maintain efficient banking services to customers.  Determine performance standards and directions.
• Plan and review staffing requirements to match workflow with the branch operations function
Key Roles & Responsibilities
SALES MANAGEMENT
• Develop and implement Branch strategies and plans to achieve all sales -volume, revenue, and cost objectives in line with set standards of assessment.
• Ensure smooth implementation of agreed country specific strategies in order to accelerate business profitability of branches.
• Help to accelerate the effectiveness of sales and relationship management at the branches by acting as part time SCB Way coach to branch staff
• Setting, monitoring and delivering the business goals against the strategy of Branch Banking and Integrated Distribution.
• Organize and hold monthly MPR Sessions to access branch sales performance
• Define and agree all sales volume objectives for Branches within the cluster.
• Hold regular sessions with BMs to quickly address all branch related issues
• Support new branch delivery in line with PAR


SERVICE
• Develop and implement strategies and plans to achieve all service objectives in branches, including SCBW( customer queue management, teller referral and morning huddles) and NPS outcomes


OPERATIONS
• Ensure all risk within the Branch network is minimized and systems are in place to monitor and eliminate risk across all areas of branch business. 
• Hold regular discussions, re-strategizing with Branch Operations Managers for operational efficiency.
• In conjunction with TL- OR, ensure compliance with Group Operational Risk Policies, Anti-Money Laundering and KYC across the regional Branch network.
• Compliance Risk monitoring:
- Ensure the controls and monitoring plans are adequate, practical and appropriate for the Branch network.
- Manage the resolution of any compliance breaches or exceptions highlighted by the business monitoring performed within their business.

KYC
• KYC / money laundering: Ensure you and your team remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.


PEOPLE
• Build and develop high performing teams
• Identify and develop talent within the branches
• Ensure adequate coaching and training of branch staff


      RELATIONSHIP MANAGEMENT
• Create ownership to agreed strategies and business goals. 
• Mobilise the workforce to achieve these common goals
• Ensure all relevant units are coordinated throughout change processes to maintain efficient banking services to customers.  Determine performance standards and directions.
• Plan and review staffing requirements to match workflow with the branch operations function
Qualifications & Skills
• B.Sc from any recognised University
• A good knowledge of the bank’s products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Method of Application

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