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Branch Manager – Country Head Of Operations At Adexen

Date Posted: 23/Jan/2014
Deadline: Not Specified
  • Specialization Engineering
  • Industry
  • Experience 0 year(s)
  • Location Nigeria


Adexen HR and Recruitment Services is looking to recruit a Branch Manager – Country Head of Operations.

Our client is a project logistics & vessel agency company, focusing on the Oil & Gas and Mining Industries in West-Africa and equally offering a comprehensive range of ship and cargo related services across other parts of Africa and Europe.

Full description
Job description

Purpose of Position

To guide the operational units Freight Forwarding (Air, Sea, Projects and Logistics) and Shipping in all operational disciplines and ensures (within the functional scope) operational excellence, high productivity and customer satisfaction.


    Management of Port Harcourt staff under his responsibility
    Define, optimize and implement country standard operational processes in cooperation with General Manager
    Monitor performance on operational excellence and initiate corrective measures
    Assure operational excellence within his area of responsibility
    Assure appropriate staffing and training in conjunction with HR
    Assure the correct and full use of operation enabling applications
    Share information using sales-support tools.
    Collect, fosters and implements specific industry know how and diagnose client’s needs
    Assures and provides timely responses to customer generated RFI, RFQ, RFP and tender processes where S&M will take the lead and Ops will provide procedures and buying templates..
    Develops, builds rapport and nurtures long term partnerships with clients, translating our capabilities to customer value
    Organizes and participates in regular reviews with clients to ensure customer satisfaction and sustainable business relationship.
    Establishes guidelines and standards and conduct implementation processes, customer SOP’s, reporting frequency, formats and design KPI’s for new accounts in collaboration with operations.
    Ensures that pricing and services offered to all relevant accounts are in line with “best in class” available.
    Regular reporting, as agreed, to management
    Tasks as assigned by management

Authority to Decide

    Disciplinary responsibility over Port Harcourt Branch organization within his conjunction with HR
    Decide and enforce operational corrective measures to ensure operational excellence
    Margin and selling rates in line with sales strategy


Functional Requirements

    Functional know-how in air / sea / logistics / SCM / ships agency .
    Operational know-how (Customer Service, Document Processing, Customs Clearance, shipping industry)
    Understanding of company (strategy and products)
    Develop market knowledge (customers, competitors, suppliers, overall environment)
    Strong administrative skills
    Develop and maintain SOP’s

Management Skills

    People Management and Leadership (/Training & Development/Coaching/Performance Management)
    Organizational skills (prioritize, plan, assign and control)
    Decision-making capabilities

Personality Traits

    Customer focused
    Stress resistant
    Able to work in a diverse environment and cultures
    Respect cultural differences
    Communication & Interpersonal skills
    Problem Solving & Decision Making Skills

Educational Background & Work Experience

    Operational industry experience (minimum 3 years)
    Management experience (minimum 4 years)
    Preferably international working experience
    Language skills: Fluent in English. A second internationally spoken language would be an advantage.
    Higher Educational background


An expatriate package!


Method of Application

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