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Customer Service Center Manager At A Reputable Company

Date Posted: 23/Jan/2014
Deadline: Not Specified

Customer Service Center Manager

Description :


• Receive and attend to customers 

• Track orders and delivery 

• Assist in local marketing and sales 

• Manage all pick up centers as well as aid in the creation of more pick up centres 

• Manage promotions and advertisements in local area 

• Maintain sales activity records and prepare sales reports 

• Communicate customer requests to management 

• Participate in marketing and sales events 

• Any other tasks as assigned from time to time by manager 

• Schedule personnel, distribute job assignments, conduct performance reviews and provide daily supervision. 

• Coordinating with the warehouse team and tracking the materials dispatched to the store. 

• Documentation of all stock released by the warehouse to the store and taking responsibility of all stock at hand. 

• Maintaining the inventory record. 

• Tracking of variances and reconciling them accurately with warehouse. 

• Provide training for sales associates on products and perform inventory control. 

• Accurately assess a customer’s needs and requirements. 

• Maximizing sales performance through delivering an exceptional customer experience, people management and cost control. 

• Identifying and developing sustainable relationships with key accounts at both strategic and tactical level. 

• Acting as a role model for junior staff by setting high standards through personal behavior and actions. 

• Ensuring staff complies with all company policies, processes and procedures, and addressing any shortfalls 


Qualifications :

• Minimum of 5 years work experience managing a call centre 

• Conversant with e-commerce 

• Possess online buying experience and be familiar with USA and UK sites 

• Excellent communication skills 

• Target driven and proactive 


Please send your CV in MS Word format to [email protected]

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