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Manager.Sales Projects, Systems And Processes At Etisalat

Date Posted: 14/Jan/2014
Deadline: 31/Jan/2014

Job Title  Manager.Sales Projects, Systems and Processes
Location  Lagos,NG

Job Summary 

Manage and coordinate the technical support services rendered to the sales channels.
Principal Functions 
Manage all activities relating to complaints management, service order management, after sales service, and sales and training technical support provided by the Systems and Processes team.
Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices and other sales channels.
Ensure that all sales channels have all IT applications and systems required to fulfill the sales goals and provide technical support for these applications.
Liaise with Engineering, IT, Sales, Marketing and Customer Care teams, to ensure delivery of seamless sales operations support to the sales channels.
Participate in sales vendor selection process.
Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
Plan and manage the human and material resources of the team to optimize performance, morale and enhance productivity.
Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
Monitor and control the budgetary needs of the unit/function.
Review performance/activity reports including sales performance reports from subordinates.
Perform any other duties as assigned by the Head, Sales Projects, Systems & Processes

Educational Requirements 

First degree or equivalent in a relevant discipline.
Postgraduate/professional qualification in a related field will be an added advantage.
Experience,Skills & Competencies 
6-8 years work experience, with at least three (3) years in a supervisory role.

Method of Application

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