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Operations Coordinator At International Rescue Committee

Date Posted: 09/Jan/2014
Deadline: 07/Mar/2014

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

IRC entered Nigeria in October 2012 in response to a widespread flood disaster. IRC’s Emergency Response Team, with local partner CISCOPE (Civil Society Coalition for Poverty Eradication), implemented a project to support livelihoods and improve WASH in Kogi State from February to May 2013. This was followed by a 3-month nutrition and food security program in the same location from October 2013 to January 2014. IRC is now initiating programming in Adamawa State. The current project addresses malnutrition and associated health concerns among conflict-affected children in four districts. To support this project, IRC is opening offices in Yola and Mubi.

The Operations Coordinator (OpsCo) is a key staff position on the IRC Nigeria team. OpsCo oversees critical support functions and represents the organization at the state level. The OpsCo is responsible to ensure that all the necessary systems, policies and procedures are up-t-date, rolled out, understood and implemented in all locations.

The OpsCo is a member of the country senior management team, reports to the Country Director and supervises the Mubi Field Coordinator and support staff in Yola. The OpsCo will travel 50% to field sites.


* Represent IRC Nigeria in Adamawa State. Establish and maintain effective, professional, senior level relationships with the host gover nment, program partners, national and international NGOs and UN agencies.
* Develop a sound understanding of the IRC’s programs such that the OpsCo may act in the stead of the CD when delegated to do so.

Policies, Procedures and Coordination
* Ensure functional operational support is in place in all sites to achieve results across program sectors.
* Implement IRC global operational policies. Review IRC SS operational policy manuals, devise a plan for updating them and ensure their consistent enforcement. Identify operational policy voids and develop new policies as needed.
* Ensure compliance with IRC and donor regulations with regard to supply chain functions.
* Develop an annual operations plan with regular follow up.
* Serve as a focal point and maintain communication with HQ operations staff, DRDO and Regional Security Adviser.
* Coordinate across operations units, across field sites and with programs and finance departments.
* Supervise the Field Coordinator through regular visits and remote support.
* Ensure that IRC’s field office monitoring and control standards are met.

Budget & Finance
* Produce content for new budgets covering operational requirements and provide advice on procurement related budgeting, including a capital equipment replacement plan.
* Maintain close working relations with the Finance Controller to ensure full and coordinated support to operations.
* Oversee grant operations budget lines.

Administration and Human Resources
* Ensure that operations staff have annual performance plans and evaluations
* Review national staff salaries and benefits and recommend adjustments when needed
* Work with the HQ Human Resources Department in implementing the global HRIS
* Identify operations staff knowledge areas that require strengtheni ng and provide the appropriate training.

* Verify that country logistics policies are appropriate, documented, disseminated and required monitoring processes are effective.
* Assist logistics staff in working effectively with other units to improve planning and resource utilization.
* Undertake periodic system reviews of procurement, vehicle & fuel, asset, warehouse/inventory, suppliers and vendor contracts and communication systems to identify areas for improvement and compliance with IRC policy.
* Ensure key/routine reports, (PO/PR tracking, fuel consumption, procurement plans) are prepared and communicated.
* In collaboration with the IT department ensure IT systems support Internet communication throughout the country program.

* Serve as security focal point for the country program by attending meetings and gathering and disseminating relevant information.
* Ensure that the Security Management Plan and SOP’s are regularly updated.
* Support CD in troubleshooting specific security incidents..
* Provide management support and oversight in implementing security policies and procedures. Ensure staff are trained in basic security procedures.
* Ensure office and residential locations are safe and secure.

* Other relevant duties as assigned, including: Participation in IRC initiatives, task-forces, committees, and strategic planning processes.

* Masters degree in a relevant field.
* Supply chain / logistics qualifications highly desirable

* 5 years experience managing an operations team supporting multi-sector humanitarian programming within an international NGO in a cross-cultural setting.
* Working knowledge of US, European and UN donor regula tions regarding supply chain functions.
* IRC and Africa experience desirable

* Able to work in a high-pressure situation, solve problems and resolve conflicts.
* Able to independently organize work, prioritize tasks and manage time.
* Strong interpersonal skills, able to coach and support others
* Self-motivated, honest, highly responsible, and punctual.
* Excellent verbal and written communication skills, fluent in written and spoken English
* Advanced computer skills (MS Word, Excel, PowerPoint, Outlook). Competency in database and GPS and asset.


Yola is Security Level 2 - yellow. The program site in northern Adamawa State is Security Level 3 – orange; field travel to this site is subject to defined security protocols.

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