Search for Job Vacancies and Career Opportunities in Nigeria

Remote Banking Officer At Standard Chartered Bank

Date Posted: 22/Jan/2014
Deadline: Not Specified

Job Description
• Co-ordinate activities of all digital champions to optimum activation on digital channels
• Organise training for all digichamps & frontline officers on digital channels offerings and capabilities
• Preparation of all digital banking training materials and job aids for contact centre
• Handles all digital channels customer complaints and ensure each issue is conclusively resolved(Liaising with all TPP and Group support team on issue resolution)
• Manages all vendor payments and requisition on eproc
• Responsible for all departmental operating instructions and process documents
• Ensure unit compliance with all digital channels MCS through quarterly gap analysis and tracking of all identified gaps till closure
• Champions preparation for all internal & external audits
• Manages all digital banking project through availability for all UAT & UVT, FSD and all other project requirements
• Handles execution of all digital banking agendas like product or service launch e.g. commencement of digital Tuesdays
• Manage all Alternate Channels process notes and operating instructions ensuring easy retrieval and safe keeping
• Manage existing customer base to ensure both retention and growth on all digital channels
• Tracking of all channels platform on availability & functionality
• Any other assigned duty or task given by the Unit Head


Key Roles & Responsibilities


• Co-ordinate activities of all digital champions to optimum activation on digital channels
• Organise training for all digichamps & frontline officers on digital channels offerings and capabilities
• Preparation of all digital banking training materials and job aids for contact centre
• Handles all digital channels customer complaints and ensure each issue is conclusively resolved(Liaising with all TPP and Group support team on issue resolution)
• Manages all vendor payments and requisition on eproc
• Responsible for all departmental operating instructions and process documents
• Ensure unit compliance with all digital channels MCS through quarterly gap analysis and tracking of all identified gaps till closure
• Champions preparation for all internal & external audits
• Manages all digital banking project through availability for all UAT & UVT, FSD and all other project requirements
• Handles execution of all digital banking agendas like product or service launch e.g. commencement of digital Tuesdays
• Manage all Alternate Channels process notes and operating instructions ensuring easy retrieval and safe keeping
• Manage existing customer base to ensure both retention and growth on all digital channels
• Tracking of all channels platform on availability & functionality
• Any other assigned duty or task given by the Unit Head


Qualifications & Skills


• B.Sc from any recognised University
• A good knowledge of the bank’s products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  






Subscribe to FREE Job Alerts.

 



Subscribe to Job Alert
Filter Jobs
  • Location

    Industry

    Specialization

    Job Type

    Education

    Experience

Latest Jobs and Recruitment in Nigeria Today

Justjobsng.com is the fastest-growing jobs in Nigeria job listing platform .

JustJobsng is Nigeria's leading online jobs site, providing the latest job vacancies and recruitment in Nigeria in a variety of industries and locations in Nigeria.

Search for all job vacancies in Nigeria here on Nigeria’s #1 Job site. Everything latest jobs in Nigeria, Jobs in Nigeria, recruitment in Nigeria, vacancies In Nigeria and employment opportunities in Nigeria is our forte.

Browse our website and search current job opportunities that meet your search criteria. Also you can help yourself with our career resources that will assist you when preparing for an interview.

Our job services are FREE. We strive to post only genuine/Verified Jobs.

Sign up for latest jobs and recruitment offers in Nigeria today!