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Several Job Vacancies At Gva Partners

Date Posted: 15/Jan/2014
Deadline: Not Specified

Our clients in the telecommunication and financial service industries have the following positions available. Qualified candidates should send their resumes in an Ms-Word format to both: [email protected] & [email protected]. PLEASE, ENSURE YOU STATE THE POSITION YOU ARE APPLYING

ROLE: Head of Market Operations

OVERALL PURPOSE OF JOB:

Our client, the second largest Stock Exchange in Africa, is undergoing a transformation program that will enable it to realise its vision of becoming the leading Exchange in Africa.

The Head Market Operations reports to the Executive Director, Market Operations and Technology and is responsible for designing and managing efficient and effective operational processes to support the Exchange’s traded products and associated services in a highly pro-active manner within a framework of continuous improvement.

The post holder provides a centralised Market Operations function across the fourteen floors of the Exchange, as well as hosted markets, to ensure the delivery of a reliable, cost effective and scalable operations service. This includes ensuring the availability of the trading systems on the floors of the Exchange and for remote traders, which broker/dealers and wider market trading participants adhere to the rules of the Exchange as it relates to trading activities, co-ordination of the production and dissemination of internal and external operational information to stakeholders.

The post holder participates in developing strategies to minimise and eliminate wherever possible, the  operational impact of the service provision, diversification of revenue stream, new products development, project delivery to minimise post implementation impact, interfacing with the Central Securities and Clearing System and other providers of operational services to the Exchange to ensure a seamless clearing and settlement service for the Exchange’s trading activities and the adoption of best in class practices in all areas of service provision,

Knowledge of Exchange products, including derivatives, ability to stay abreast of market trends and provide thought leadership to internal and external stakeholders will be essential success factors for the role.

The post holder will manage staff, operations technology, equipment and resources, in addition to interfacing with broker/dealer firms, authorised clerks and the departments in the Exchange to reduce operational, systemic, clearing and settlement risks by maintaining an appropriate level of control over all aspects of the operations.

The individual for this role must have a proven track record of strong operations analytical skills, risk management skills, management & leadership skills, project management and delivery skills, and Exchange product knowledge.  Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.

In addition, the post holder will ensure that the Exchange’s audit, regulatory and governance requirements are met by implementing procedures to confirm that the organisation complies with existing policies, identify operational gaps and risks and ensure that the associated regulations are adhered to.

This is a high profile opportunity to use your skills in transforming a leading Emerging Markets Operations in the Financial Services sector and positioning it for growth and leadership within its region.

JOB DIMENSIONS RESPONSIBILITIES:

The Head of Market Operations will be responsible for the delivery of the following:

  • Lead and manage a team of professionals in a dynamic, fast paced environment
  • Effectively build a robust, scalable, and flexible Operating Model to mitigate operational risk and provide support for business initiative
  • Oversee the development of policies, processes & procedures for the core processes under operations
  • Continuously seek to improve the efficiency of manual processes, through automation and systems enhancementS
  • Manage and monitor the operational risks within the products traded at the Exchange. Control trading activities, enforcing Exchange trading rules, guidelines and codes of conduct and advice brokers on the interpretation and implementation of the operational aspects of the rules. Participate in generating new rules and refining existing rules in line with market development and best practice
  • Systematise the process of interaction with brokers of both the Exchange and other hosted Stock Exchanges for trading all quoted securities
  • Work closely with the Technology, Business Development, Legal and Regulation, Project Management, the CSCS and other internal departments and external partners to ensure that the appropriate technology enhancements and operational requirements are prioritised and business cased for development to minimise risk and maximise business scalability, productivity and the client experience
  • Develop, implement & monitor performance metrics to evaluate/quantify risk and implement changes that will improve the operational efficiency and control costs for the Exchange and its hosted partners in order to ensure the quality and efficiency in business processes. Update these in line with best practice
  • Develop and contribute to the implementation of effective operations strategies to improve operations support, including business resumption, disaster backup compliance and the support of User Acceptance Testing activities for on-going system enhancement or implementation of new systems
  • Monitor and enhance the control processes surrounding the Middle Office functions to proactively manage risk with respect to clearing, settlement and short selling.
  • Oversee (where service is provided by CSCS) and facilitate the efficient and accurate operations of clearing, settlements, client reporting, collateral monitoring, and reconciliation of the various products traded and ensure that they are performed in accordance with the Exchange’s operational policies and rules
  • Monitor results & exceptions, analysing underlying causes and ensuring appropriate, corrective action are taken to reduce the frequency of occurrence and minimise loss due to error,
  • Develop and enforce an effective department management system for follow-up and completion of periodic routines/tasks,
  • Coordinate the audits for the department, review queries raised therein, suggest responses & process improvements, if required to resolve the same.
  • Proactively lead the people agenda for the department including resource planning, talent management, professional skills development, performance management & diversity
  • Coordinate Market Operations actions, changes and resolving conflicts; market control, systems installations, optimised system parameters and troubleshooting
  • Establish and maintain a profile as a senior operations leader both inside and outside of the firm.
  • Ensure complete, accurate and timely updating and reporting of trading information required for the smooth running of the trading platform. These include but not limited to broker/dealer details and setups, trading reports, corporate actions and any other required information
  • Implement a robust and comprehensive framework for training authorised clerks and their continuous professional development

FREEDOM TO ACT:

The Head of Market Operations has considerable freedom to act in order to deliver on the provision of an efficient and effective operations service.  The post holder is expected to work to a high level of technical standard and accuracy, be highly pro-active in identifying and mitigating operational risks and lead by example. The successful candidate is expected to:

  • Define, manage and own approved operations budget
  • Deal with uncertain and sometimes conflicting business and operational objectives.
  • Manage and be accountable for dependencies, exceptions, slippage, issues and priorities on Market Operations initiatives and projects
  • Provide first-level support and guidance to the market on issues such as status of orders, market halts, market information and any other arising issueS
  • Provision of qualitative service to all customers and manage issues and changes
  • Perform key regulatory functions to ensure that trading is conducted in an orderly manner
  • Act as the point of contact for brokers and the systems operations group on market issues

PROBLEM SOLVING:

The Head of Market Operations will be expected to be highly knowledgeable with the functionalities of the trading, clearing and settlement systems in use at the Exchange. The post holder will need to:

  • Have the ability to think logically, analyse situations and lead diverse teams in complex
    problem solving situations
  • Demonstrate the ability to anticipate issues, take timely corrective actions and think creatively and analytically ahead of the brokers and market participants to proffer means of solving arising issues as they are reported in real-time
  • Lead and motivate groups and individuals and be able to overcome obstacles to cooperation and foster harmonious relations.
  • Proactively assist with the identification of training and development requirements in the department and dependent units
  • Create analytical models and tools, perform forecasting and data analysis that may be regional or national in scope.
  • Work with stakeholders (national or regional) and others concerned to maximise market uptime and develop strategic solutions/options
  • Ensure all changes are well tested and implemented in a controlled manner with full rollback plans

COMMUNICATING WITH OTHERS:

The Head of Market Operations will be expected to have excellent communication skills and experience in working with the market stakeholders and the internal staff.  This will include:

  • Ensuring proper documentation of all procedures and policies against organizational standards and best practices
  • Communicating the operational, technical and service improvement plans to internal and external stakeholders
  • Strong inter-personal skills with ability to interact at all levels and be visible with upper level management and stakeholders
  • Clear  communication and visibility of  all critical issues, analysis, their status and remedial action plans to address them; as well changes, improvement plans to internal and external stakeholders in line with escalation process
  • Effective communication with his subordinates to ensure timely completion of tasks and daily schedules
  • Consulting with senior management in evaluating current procedures, policies, and strategies to recommend changes and improvements brought about by the discoveries as the result of data and process analysis
  • Communicating with other departmental staff to ensure that the departments are well informed of what happens in other areas
  • Delegation of functions, definition of team roles and expectations, and ensuring timely feedback (turn-around time)

LEADERSHIP:

The post holder will need to be an effective leader to create an effective, informed and highly motivated team(s) focussed on delivery and will:

  • Manage & provide leadership on overall work allocation, setting of goals, staff planning, training and performance management requirements of the department
  • Set goals/objectives and overall direction for the team in line with the policies of the Exchange.
  • Implement appropriate levels of supervision and enforce strong internal controls over routine operations
  • Provide leadership to instill a team-oriented, client-driven, results-driven environment, through coaching, motivating and training team members
  • Influence, inspire and lead cross functional teams when required in the Exchange
  • Demonstrate leadership and consensus building skills. Solid and broad understanding of all aspects of fiscal management, risk analysis/research and systems. Proven negotiation and mediation skills.
  • Ensure the coherence of the service, operations, projects, dependencies and conflicts and develop and maintain the appropriate environment to support all areas involved in the delivery.
  • Measure and manage volumes and performance in a manner that will maximize operational efficiency and control associated costs
  • Be an advocate for the wider adoption of market operations best practices both internally and externally
  • Keep knowledge current of the overall trends and the systems and technology within the industry and communicate the industry best practices to staff members when and where appropriate
  • Enforce observance of policies, procedures, practices and operating routines, including management controls
  • Support transformational initiatives with focus on results

PEOPLE MANAGEMENT AND DEVELOPMENT:

The post holder  will need good people skills including the ability to:

  • Define and scope the resource requirements for tasks and projects that the team may be undertaking
  • Create clarity of roles and responsibilities for members of the team
  • Build and maintain relationships with the team, brokers and wider stakeholders
  • Manage conflicts and dependencies across teams and wider stakeholder group
  • Coach, mentor, appraise and develop managers and team members

FINANCIAL CONTROL:

The post holder will be expected to budget for their department and maintain monitoring and management of spend.  This will cover the following activities:

  • Development, review and finalization of the department’s annual budget based on perceived needs and requirements
  • Alignment of the department to maximize its impact and effectiveness while meeting financial targets
  • Facilitate a process for ensuring regular tracking and management of costs against budget
  • Review cost anomalies or over-spend within the service with line management in a timely fashion
  • Negotiate optimum prices with suppliers whilst ensuring sound service levels
  • Facilitate a process for ensuring regular tracking and management of costs

EXPERIENCE AND QUALIFICATION:

  • Minimum of 15 years’ work experience which includes managing a high profile operations department within the Capital Market (Exchanges. large brokerage firms, Asset Management and Investment Banking operations)
  • A good university degree. Post graduate qualifications in a business / finance related discipline will be a distinct advantage
  • Excellent understanding of the investment process and associated market practices with the ability to think strategically about how to create business led solutions.
  • Product knowledge in trading equities, fixed income and exchange traded funds.
  • Knowledge and experience of derivatives (futures and options) will be a distinct advantage
  • In-depth understanding of principles, practices and techniques relating to Operations Management. Previous experience in developing and implementing operational strategies and policies
  • Strong process orientation and understanding of operations and technology, enabling candidate to provide support in the analysis, development and monitoring of effective controls
  • Excellent analytical, decision making, judgement and critical thinking skills
  • Proven project and risk management capabilities with a focus on resolving complex problems
  • Effective team and matrix management skills
  • Ability to manage multiple projects concurrently to work under pressure to meet tight time commitments
  • Ability to build and maintain collaborative working relationships with broker/dealers and wider market stakeholders
  • Pro-activeness in addressing any risk, service / quality issues and deviations from plan
  • Excellent verbal and written communication skills
  • Experience of implementing or working in an ISO compliant environment will be a distinct advantage

ADDITIONAL COMMENTS:

KPIs

  • Maintain orderly markets and associated activities
  • Maximise market uptime (98%)
  • Deliver projects and change programmes to time and budget (10% deviation)
  • Adhere to operational budget
  • Support on-going development initiatives to improve services and diversify revenues
  • Develop overall market infrastructure with stakeholders
  • Regular and effective communication of deliverables and key issues, and tracking to stakeholders (monthly/quarterly/yearly executive report)
  • Timely production, dissemination and accuracy of market information provided to market participants
  • Lead and motivate team. Build and manage credibility with market stakeholders

 

Operations Manager – Market Control

OVERALL PURPOSE OF THE JOB:

Our client,the second largest Stock Exchange in Africa, is undergoing a transformation program that will enable it to realise its vision of becoming the leading Exchange in Africa.

The Operations Manager reports to Head of Market Operations and is responsible for ensuring the smooth optimal day to day running of the trading services of the Exchange and designing and managing efficient and effective operational processes to support the Exchange’s traded products and associated services in a highly pro-active manner within a framework of continuous improvement.

The post holder provides a centralised Operations and market control function across the fourteen floors of the Exchange, as well as hosted markets where applicable, to ensure the delivery of a reliable, cost effective and scalable operations service. This includes ensuring the availability of the trading systems on the floors of the Exchange and for remote traders, that broker/dealers and wider market trading participants adhere to the rules of the Exchange as it relates to trading activities, coordinating trading on the floors and the production and dissemination of internal and external operational information and associated market data to stakeholders.

The post holder interfaces closely with the Central Securities and Clearing System and other providers of operational services to the Exchange to ensure a seamless clearing and settlement service for the Exchange’s trading activities and the adoption of best in class practices in all areas of service provision,

The post holder will manage market control and other operations staff on the floors of the Exchange in addition to interfacing with broker/dealer firms, authorised clerks and the departments in the Exchange to reduce operational, systemic, clearing and settlement risks by maintaining an appropriate level of control over all aspects of the operations.
The individual for this role must have a proven track record of strong operations analytical skills and experience in using operational data to drive service delivery and risk management Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.
In addition, the post holder will ensure that the Exchange’s audit, regulatory and governance requirements are met by implementing procedures to confirm that the organisation complies with existing policies, identify operational gaps and risks and ensure that the associated regulations are adhered to.
This is a high profile opportunity to use your skills in transforming a leading Emerging Markets Operations in the Financial Services sector and positioning it for growth and leadership within its region.

JOB DIMENSION:

RESPONSIBILITIES:
The Operations Manager will be responsible for the delivery of the following:

  • Manage a team of professionals in a dynamic, fast paced environment
  • Effectively build robust and scalable operational processes, with appropriate controls, to mitigate operational risk and provide support for business initiatives
  • Develops policies, processes & procedures for the core processes under operations
  • Continuously seek to improve the efficiency of manual processes, through automation and systems enhancements
  • Manage and monitor the operational risks within the products traded at the Exchange. Control trading activities, enforcing Exchange trading rules, guidelines and codes of conduct and advise brokers on the interpretation and implementation of the operational aspects of the rules. Participate in generating new rules and refining existing rules in line with market development and best practice
  • Systematise the process of interaction with brokers of both the Exchange and other hosted Stock Exchanges for trading all quoted securities
  • Work closely with Technology and other units of the Exchange, hosted Exchanges, the CSCS and external partners to ensure that the appropriate technology enhancements and operational requirements are prioritised and business cased for development to minimise risk and maximise business scalability, productivity and the client experience
  • Develop, implement & monitor performance metrics to evaluate/quantify risk and implement changes that will improve the operational efficiency and control costs for the Exchange and its hosted partners in order to ensure the quality and efficiency in business processes. Update these in line with best practices
  • Ensure that a comprehensive daily operations log sheet is maintained, applied daily and updated in line with developments
  • Develop and contribute to the implementation of effective operations strategies to improve operations support, including business resumption, disaster backup compliance and the support of User Acceptance Testing activities for on-going system enhancement or implementation of new systems
  • Manage the control processes surrounding the Middle Office functions to proactively manage risk with respect to clearing, settlement and short selling.
  • Work with the CSCS (and other appropriate partners) to facilitate the efficient and accurate operations of clearing, settlements, client reporting, collateral monitoring, and reconciliation of the various products traded and ensure that they are performed in accordance with the Exchange’s operational policies and rules
  • Monitor results & exceptions, analysing underlying causes and ensuring appropriate, corrective action are taken to reduce the frequency of occurrence and minimise loss due to error,
  • Maintain a pro-active stance on operational risk issues, formulating mitigation plans to avert identified risks and issues
  • Develop and enforce an effective department management system for follow-up and completion of periodic routines/tasks
  • Coordinate the audits for the department, review queries raised therein, suggest responses & process improvements, if required to resolve the same.
  • Coordinate Market Operations actions, changes and resolving conflicts; market control, systems installations, optimised system parameters and troubleshooting
  • Establish and maintain a profile as a senior operations leader both inside and outside of the firm.
  • Ensure complete, accurate and timely updating and reporting of trading information required for the smooth running of the trading platform. These include but not limited to broker/dealer details and setups, trading reports, corporate actions and any other required information
  • Implement a robust and comprehensive framework for training authorised clerks and their continuous professional development

FREEDOM TO ACT:
The Operations Manager has considerable freedom to act in order to deliver on the provision of an efficient and effective operations service. The post holder is expected to work to a high level of technical standard and accuracy, be highly pro-active in identifying and mitigating operational risks and lead by example. The successful candidate is expected to:

  • Provide first-level support and guidance to the market on issues such as status of orders, market halts, market information and any other arising issues
  • Deal with uncertain and sometimes conflicting business and operational objectives.
  • Manage and be accountable for dependencies, exceptions, slippage, issues and priorities on Market Control activities and assigned Market Operations initiatives and projects
  • Provision of qualitative service to all customers and manage issues and changes
  • Perform key regulatory functions to ensure that trading is conducted in an orderly manner
  • Act as the point of contact for brokers and the systems operations group on market issues

PROBLEM SOLVING:
The Operations Manager will be expected to be highly knowledgeable with the functionalities of the trading, clearing and settlement systems in use at the Exchange. The post holder will need to:

  • Have the ability to think logically, analyse situations and lead diverse teams in complex problem solving situations
  • Demonstrate the ability to anticipate issues, take timely corrective actions and think creatively and analytically ahead of the brokers and market participants to proffer means of solving arising issues as they are reported in real-time
  • Lead and motivate groups and individuals and be able to overcome obstacles to cooperation and foster harmonious relations.
  • Proactively assist with the identification of training and development requirements in the department and dependent units
  • Create analytical models and tools, perform forecasting and data analysis that may be regional or national in scope.
  • Work with stakeholders (national or regional) and others concerned to maximise market uptime and develop strategic solutions/options
  • Ensure all changes are well tested and implemented in a controlled manner with full rollback plans Communicating with Others

The Operations Manager will be expected to have excellent communication skills and experience in working with the market stakeholders and the internal staff. This will include:

  • Ensuring proper documentation of all procedures and policies against organizational standards and best practices
  • Communicating the operational, technical and service improvement plans to internal and external stakeholders
  • Strong inter-personal skills with ability to interact at all levels and be visible with upper level management and stakeholders
  • Clear communication and visibility of all critical issues, analysis, their status and remedial action plans to address them; as well changes, improvement plans to internal and external stakeholders in line with escalation process
  • Effective communication with his subordinates to ensure timely completion of tasks and daily schedules
  • Consulting with line and divisional management in evaluating current procedures, policies, and strategies to recommend changes and improvements brought about by the discoveries as the result of data and process analysis
  • Communicating with other departmental staff to ensure that the departments are well informed of what happens in other areas
  • Delegation of functions, definition of team roles and expectations, and ensuring timely feedback (turn-around time)

LEADERSHIP:
The post holder will need to be an effective leader to create an effective, informed and highly motivated team focussed on delivery and will:

  • Manage overall work allocation, setting of goals, staff planning, training and performance management requirements of the unit
  • Set goals/objectives and overall direction for the team in line with the policies of the Exchange
  • Implement appropriate levels of supervision and enforce strong internal controls over routine operations
  • Provide leadership to instill a team-oriented, client-driven, results-driven environment, through coaching, motivating and training team members
  • Demonstrate leadership and consensus building skills. Broad understanding of all aspects of fiscal management, risk analysis/research and systems. Good negotiation and mediation skills.
  • Ensure the coherence of the service, operations, projects, dependencies and conflicts and develop and maintain the appropriate environment to support all areas involved in the delivery.
  • Measure and manage volumes and performance in a manner that will maximize operational efficiency and control associated costs
  • Be an advocate for the wider adoption of market operations best practices both internally and externally
  • Keep knowledge current of the overall trends and the systems and technology within the industry and communicate the industry best practices to staff members when and where appropriate
  • Enforce observance of policies, procedures, practices and operating routines, including management controls

PEOPLE MANAGEMENT AND DEVELOPMENT
The post holder will need good people skills including the ability to:

  • Define and scope the resource requirementsfor tasks and projects that the team may be undertaking
  • Create clarity of roles and responsibilities for members of the team
  • Build and maintain relationships with the team, brokers and wider stakeholders
  • Manage conflicts and dependencies across teams and wider stakeholder group
  • Coach, mentor, appraise and develop managers and team members

FINANCIAL CONTROL:
The post holder will work within the budget for their department and maintain monitoring and management of spend of the unit. This will cover the following activities:

  • Development, review and finalization of the unit’s annual budget based on perceived needs and requirements, in collaboration with line management
  • Facilitate a process for ensuring regular tracking and management of costs against budget
  • Review cost anomalies or over-spend within the service with line management in a timely fashion
  • Negotiate optimum prices with suppliers whilst ensuring sound service levels
  • Facilitate a process for ensuring regular tracking and management of costs

EXPERIENCE AND QUALIFICATION:

  • Minimum of 8 years’ work experience which includes working in a key operations role (management or senior analyst grade) in a high profile operations department within the Capital Market (Exchanges. large brokerage firms, Asset Management and Investment Banking operations)
  • A good university degree. Post graduate qualifications in a business / finance related discipline will be a distinct advantage
  • Excellent understanding of the investment process and associated market practices with the ability to think strategically about how to create business led solutions.
  • Product knowledge in trading equities, fixed income and exchange traded funds.
  • Knowledge and experience of derivatives (futures and options) will be a distinct advantage
  • Sound understanding of principles, practices and techniques relating to operations management. Previous experience in developing and implementing operational strategies and policies
  • Strong process orientation and understanding of operations and technology, enabling candidate to provide support in the analysis, development and monitoring of effective controls
  • Excellent analytical, decision making, judgement and critical thinking skills
  • Proven project and risk management capabilities with a focus on resolving complex problems
  • Ability to manage multiple projects concurrently to work under pressure to meet tight time commitments
  • Ability to build and maintain collaborative working relationships with broker/dealers and wider market stakeholders
  • Pro-activeness in addressing any risk, service / quality issues and deviations from plan
  • Excellent verbal and written communication skills
  • Experience of implementing or working in an ISO compliant environment will be a distinct advantage

ADDITIONAL COMMENTS:
KPIs

  • Maintain orderly markets and associated activities
  • Maximise market uptime (98%)
  • Deliver projects and change programmes to time and budget (10% deviation)
  • Support on-going development initiatives to improve services and diversify revenues
  • Develop overall market infrastructure with stakeholders
  • Regular and effective communication of deliverables and key issues, and tracking to stakeholders (monthly/quarterly/yearly executive report)
  • Timely production, dissemination and accuracy of market information provided to market participants
  • Lead and motivate team. Build and manage credibility with market stakeholders

 

 

Administrative Manager

CODE: GVA/AM 001A

JOB DESCRIPTION:

The successful candidate will maintain close supervision on the daily functions of the staff. Specifically, She/he will be responsible for dealing with telephone enquiries as appropriate and notes important messages that must be delivered promptly. The successful candidate will serve as the receiver of mail, documents and ordered items delivered to the organization’s address.

JOB FUNCTIONS:

  • Review operating practices and implement improvements where necessary
  • Supervise and train lower level staff in line with organizational requirements.
  • Perform related work as assigned.
  • Conduct close observation and make all the essential recommendations to the management regarding more effective and more organized handling of specific operations within the Company.
  • Orient and educate fresh employees, acquaint them with their specific responsibilities, communicate in clear terms what is expected from them, and introduce them to the Company’s vision and mission statement.
  • Ensure the maintenance of a working environment that yields productivity and furnishes essential office supplies.
  • Maintains an effective document and filing management system making information retrieval and utilization more effective.
  • Organising and chairing meetings with staff. This will include typing the agenda and taking minutes.
  • Maintain an effective medium of communication and close collaboration among the workers in the organization.
  • Organize and lead meetings with staff to get updates on agreed deliverables. Prepare and circulate minutes.
  • Schedules appointments and meetings for executives and upper level staff.

EXPERIENCE: Minimum of 5 years’ experience as a Secretary or Administrative manager. Work experience in an IT, VAS or Mobile Services Company.

EDUCATIONAL: Minimum of a good bachelor’s degree

QUALIFICATION REQUIREMENTS:

  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite (e.g. cresting forms, formatting, presentations).
  • Knowledge of standard office administrative practices and procedures
  • Diplomatic, resourceful and able to use initiative.
  • Organisational (scheduling and co-ordinating) skills.
  • Experience with managing teams.
  • Good oral and written communication skills.
  • Experience with developing, improving and managing work process flows and documentation.

COMPETENCIES:

  • Building and Leading Teams
  • Commitment to excel
  • Developing People
  • Adaptability
  • Initiative
  • Maximizing individual performance
  • Planning and Organising
  • Excellent Communication skills
  • Microsoft Application Suites

 

IT VAS MANAGER

CODE: GVA/ITVM 001

JOB DESCRIPTION:
The successful candidate will coordinate, schedule and follow up on all main actions linked to the VAS platform; S/He must be able to analyse periodically all events on the network, in order to establish corrective actions and ensure safety of data and access to the platform.

JOB FUNCTIONS
Planning:

  • Conceptualize, design and monitor procedures to manage all VAS & IN platforms; preparation/ analysis of Logs (Short codes, SMS, Downloads, etc)
  • Develop mobile and web applications
  • Develop documentation process and procedures for managing VAS network and provide the necessary information required for implementation
  • Planning/ implementation of systems and network checklists- perform engineering level network planning and design for all WANS and LANs installed
  • Develop a global security plan to ensure safety of data and access to the platform
  • Deploy new products and services.

Operations:

  • Manage all IS infrastructure and security as well as implementation of network upgrades
  • Ensure systems/ servers are always up, running and backed up
  • Liaise with technical partners on interface issues with the telecommunication networks
  • Participate in vendor selection process including: requirements gathering, RFQ issuance, vendor evaluation, procurement, etc
  • Ensure 24/7 service availability of mobile media content and infrastructures
  • Ensure that all Service Level Agreements are in place and adhered to by technical services team to the business.

Business Development:

  • Provide new services/solutions according to marketing requirements after inspection for availability with the current network structure and standards
  • Exploit new technologies and keep abreast of all new developments in the field of networking and communication.

EXPERIENCE
Very strong technical background with a flair for technology management; minimum of 5 years experience in VAS solutions.

EDUCATIONAL QUALIFICATION
Minimum of a Bachelors degree in Computer Science/ Electronic Engineering/ Technology related field.

REQUIREMENTS

  • Familiar with VAS equipments and platform (exposure to the single-wire gateway an added advantage)
  • Familiar with telecommunication technology architecture
  • Working knowledge of Microsoft IIS and ASP.NET; Web/ Internet content filtering.

COMPETENCIES

  • Stakeholder- relationship management skills
  • Planning, analytical and project management skills
  • Domain name, service configuration and management; antivirus management and firewall configuration
  • Network Optimisation: High speed LANs based on fast Ethernet technologies, Local to WAN connections, wireless LAN, TCP/IP and other protocols
  • Programming skills (Visual, Basic and / Java); Operating systems/Database : Windows (2003, XP, Vista, Red-Hat Linux (Shell Scripting), Oracle DB, SQL, Php, Java)
  • Microsoft Application Suites: Office 2003 (English), Visio and Project
  • Hardware: Administration and setup of Intel / Dell servers and PC systems with the following peripherals: mouse, monitors, multimedia systems, memory and network cards
  • Good communication skills and strong customer – centric focus.

 

IT INFORMATION SECURITY ANALYST
JOB REF NO: GVA/ISA 01

JOB DESCRIPTION:

The Information Security Analyst reports to the Head of Information Risk Management and is responsible for the design, implementation and maintenance of effective systems security solutions.

  • S/he will also investigate and resolve identified systems security breaches, create comprehensive maintenance of information security policies, standards, guidelines and procedures and monitor for compliance in line with the organization’s IT security policy and applicable laws.
  • The successful candidate in collaboration with the Information Technology Services (ITS) Systems Support team, will also monitor, assess, and fine-tune the IT business continuity and disaster recovery program, perform network penetration tests, application vulnerability assessment scans and risk audit reviews.
  • This is a senior opening which provides an opportunity to work with a team of talented technical skills in transforming a leading Emerging Markets Operations in the Financial Services sector, positioning it for growth and leadership within its region, by actively working to achieve the enterprise security goals of the establishment.

EXPERIENCE & QUALIFICATION:

The successful candidate will be expected to have aptitudes, skills, knowledge and experience on the following areas:

  • Extensive experience in enterprise security architecture design and enterprise security document creation.
  • Solid knowledge of information security principles and practices.
  • Working experience with intrusion detection systems
  • Installation, configuration, monitoring and response to security system
  • Understanding of advanced security protocols and standards
  • Experience with IP networking, networking protocols, IPSec, VPN’s, firewalls, proxy services, DNS, email, accesslists.
  • Experience with internet, web, application and network security techniques.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into IT security issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Experience in designing and delivering employee security awareness training.
  • Highly self motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.
  • Experience with software and security architectures
  • Proactively assesses potential items of risk and opportunities of vulnerability in the network
  • Experience with security practices of Intranet and Extranet
  • Support day-to-day administration of various firewalls
  • Knowledge management
  • Entrepreneurially minded
  • A good bachelor’s degree in Science, Electronic Engineering or any related discipline.(B.Sc degree in Computer Science, Engineering discipline, Mathematics or Physics will be a distinct advantage)
  • Experience within the Financial Services sector will be a distinct advantage
  • Experience in managing/working with senior stakeholders will be a distinct advantage

JOB FUNCTION:

  • Monitor and advice on information security issues related to the systems and workflow to ensure the internal security controls are appropriate and operating as intended.
  • Coordinate response to information security incidents.
  • Conduct data classification assessment and security audits and manage remediation plans.
  • Collaborate with IT management, the legal department, and other stakeholders to manage security vulnerabilities.
  • Participate in projects from outset, ensuring Information Security principles are built into the design and implementation from the outset
  • Perform the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically.
  • Create, manage and maintain user security awareness. 
  • Conduct security research in keeping abreast of latest security issues. 
  • Pro-actively take steps to avoid security breaches
  • Maintain up-to-date detailed knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors. 
  • Recommend additional security solutions or enhancements to existing security solutions to improve overall enterprise security. 
  • Prepare IT security documentation, including information security policies, procedures, standards and guidelines based on compliance requirements and knowledge of best practices.

 

STRATEGY & PLANNING:

The Information Security Analyst will:

  • Lead the planning and design activities for the enterprise security architecture, under the directives of the Head, Information Risk Management.
  • Participate in the creation of enterprise security documents (policies, standards, baselines, guidelines and procedures) in collaboration with other team heads in the Information Risk Management unit.
  • Provide leadership and work guidance to members of the Information Security team.

PROBLEM SOLVING:

The post holder will be expected to work actively to achieve enterprise security goals within a set of resource constraints. S/he will need to:

  • Have the ability to think logically and analyze complex situations for effective, sometimes out of the box solutions.
  • Work with all stakeholders to develop strategic solution options and delivery plans

COMMUNICATING WITH OTHERS:

The Information Security analyst will be expected to have excellent communication skills and experience in working with sponsors and other members of the business. The following points illustrate this:

  • Communication and visibility of all critical issues and their status and service restore plans
  • Define team member roles and expectations, and ensure timely feedback
  • Communicate the technology vision and service improvement plans to internal and external stakeholders

OPERATIONAL MANAGEMENT:

The operational scope of the post holder is underscored by the following functions

  • Identify security risks, threats and vulnerabilities of networks, systems, applications and new technology initiatives.
  • Provide technical support in the development, testing and operation of firewalls, intrusion-detection systems, enterprise anti-virus and other automation as required.
  • Ensure the confidentiality, integrity and availability of the data residing on or transmitted through the organization’s workstations, servers , systems through databases and other data repositories.
  • Ensure active compliance with information security requirements
  • Maintain up-to-date baselines for the secure configuration and operations of all in-place devices, (i.e., security tool, workstations, servers, network devices, etc.).
  • Maintain operational configurations of all in-place security solutions as per the established baselines.
  • Review logs and reports of all systems and devices
  • Participate in the design and execution of vulnerability assessments, penetration tests and security audits.
  • Provide on-call support for end users for all in-place security solutions.

PEOPLE MANAGEMENT & DEVELOPMENT:

The post holder will need good people skills including

  • Build and maintain relationships with the overall team and stakeholders.
  • Coach, mentor, appraise and develop team members

REQUIREMENTS:

  • 5 or more years’ experience in network, host, data, application, O/S systems enterprise environment as an IT Security Analyst, Information Assurance Analyst or Information Engineer
  • 3 or more years’ experience in leading technical teams
  • Technical knowledge of configuring and maintaining at least one leading corporate firewall solution
  • Cisco certification (CCNA, CCNP) would be a distinct advantage
  • Desired Technical Knowledge: UNIX, AIX, Linux, Cisco Network IDS, Cisco Host-based IDS, DES encryption, Digital Certificates, SSL, VPN, IPSec, TCP/IP, DNS and web security architecture, mySQL, subversion, SpamAssassin, Nmap, Nikto, Nessus, Paros

 

Senior Recruiter

CODE: GVA/SR 001

JOB DESCRIPTION:
The Senior Recruiter will proactively identify and recruit top talent while managing the end-to-end recruiting process for their client groups’ hiring needs. You will use your expertise to identify, evaluate, and manage proactive recruitment sourcing plans.

JOB FUNCTIONS:

  • Collaborate with the Managing Director and the project team to plan and implement effective recruiting strategies for Technology or Consumer research positions.
  • Insure job profiles and position requirements are aligned with business objectives.
  • Understand the client company, the market they are in, the products they produce, the strategic direction of the company, and the specifics surrounding the role we are working to fill.
  • Serve as an ambassador of our firm when reaching out to candidates; cold calling candidates for positions and acting professionally in representing the firm.
  • Identify and the best mix of resources to source top talent – using our research function, job boards, web searches, referrals and industry-specific sources.
  • Develop position-specific screening questionnaires.
  • Recruit, assess, and hire top talent.
  • Identify, screen and present top talent to clients.
  • Work with research team as assignments change/evolve.
  • Manage candidates throughout the interview process.
  • Leverage candidate tracking systems to ensure future searches leverage all data gathered during the process.
  • Negotiate and present offers and close selected candidates.
  • Provide excellent client management service.
  • Participate in client meetings and in business development strategy sessions to help build the tech and consumer practices

EXPERIENCE:

  • 2 years of corporate recruiting experience mandatory.
  • 2–3 years of experience in as a third-party recruiting agency strongly preferred.

EDUCATIONAL QUALIFICATION: Bachelor’s degree or equivalent

REQUIREMENTS

  • Understanding the functional breakdown of an organization at the executive level.
  • The ability to identify qualified candidates for various projects, contacting them through cold calling and capturing their interest.
  • A proven track record of successfully sourcing hard-to-find candidates.
  • Experience using staffing systems and tools including relational database applicant tracking systems, the internet, job boards and imagination.
  • Strong verbal communication skills, including interviewing, selling, influencing, negotiating and collaborating.
  • The ability to speak intelligently at some level of detail about our clients across different industries, and to be able to articulate why we are a premier search firm.
  • Strong project management skills, including planning for and tracking recruiting metrics.
  • Proven knowledge and expertise in all sourcing methods including using recruiting research, cold calling, warm calling and internet recruiting.
  • Business development skills and client relationships would be ideal but are not required

COMPETENCIES:

  • Excellent interpersonal, consulting, diplomacy, and conflict-resolution skills.
  • Ability to work independently on projects, as team lead, and as a member of a team.
  • High level of initiative, strong drive to succeed.
  • Excellent organization skills and oral/written communication skills a must.
  • Library knowledge/experience a plus but not mandatory.

 

 

JOB TITLE: Sales Executive

CODE: GVA/SMA 001

JOB DESCRIPTION:
The successful candidate(s) will be responsible for expanding our recruitment and consultation services. The ideal candidate would convince clients to subscribe to our services, and discuss the advantages of the services, and how our services would improve the client’s business.

JOB FUNCTIONS:

  • Listening to customer requirements and presenting appropriately to make a sale;
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
  • Cold calling to arrange meetings with potential customers to prospect for new business;
  • Responding to incoming email and phone enquiries;
  • Acting as a contract between the company and its existing and potential clients;
  • Identifies advantages and compares organization’s services.
  • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new services
  • Negotiating the terms of an agreement and closing sales;
  • Gathering market and customer information;
  • Gaining a clear understanding of customers’ businesses and requirements.

EXPERIENCE: 2 – 5 years of experience in sales or marketing.

EDUCATIONAL QUALIFICATION: Completion of a bachelor’s degree.

REQUIREMENTS:

  • Ability to persuade and influence others.
  • Ability to maintain a professional appearance and providing a positive company image to the public.
  • Willingness to work a flexible schedule.
  • Ability to develop and deliver presentations.
  • Ability to work well as part of a team.
  • Creativity and problem-solving skills.
  • First rate organizational skills and attention to detail.
  • Ability to meet deadlines and work under pressure

COMPETENCIES:

  • Strong interpersonal and communication skills.
  • Confidence and persuasiveness, for “selling” your ideas.
  • Customer Service orientation.
  • Patience.
  • Adaptability
  • Initiative
  • Stress tolerance
  • High energy level
  • Integrity.

 

JOB TITLE: Junior Accountant

CODE: GVA/JA 001

JOB DESCRIPTION:

The successful candidate must be able to analyze financial information and prepare financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities within an organization.

JOB FUNCTIONS:

  • Perform a variety of general accounting support tasks
  • Verifying the accuracy of invoices and other accounting documents or records
  • Update and maintain accounting journals, ledgers and other records detailing financial business transactions
  • Compile data and prepare a variety of reports
  • Reconciles records with internal company employees and management, or external vendors or customers.

EXPERIENCE: A minimum of 2 years post NYSC experience

EDUCATIONAL QUALIFICATION: Bachelor’s degree in the field of Accounting

REQUIREMENTS:

  • Accounting degree or equivalent
  • Competency in Microsoft applications including Word, Excel and Outlook.
  • Organizational, verbal and written communication skills a must
  • Attention to detail and ability to multi-task is an asset.
  • Knowledge of accepted accounting practices and principles

COMPETENCIES:

  • Planning and Organizing
  • Strong Communication Skills
  • Information and task monitoring
  • Problem Analysis
  • Stress Tolerance

 

 

Senior Business Analyst

JOB REF NO: SBA 001

JOB DESCRIPTION:
The successful candidate will be responsible for conducting business analysis and achieve project success.

JOB FUNCTION:

  • Requirements planning, elicitation, analysis and documentation.
  • Set up, lead and take part in workshops and meetings to discuss, document and agree requirements.
  • Document/review functional specification.
  • Review test plans and reports to ensure that all business requirements are met throughout the testing process.
  • Recognise and anticipate issues that delay the delivery of requirements, change controls or projects.
  • Provide subject matter expertise, with regards to the telecommunications industry, to aide in the shaping of projects and business requirements.
  • Coordinate and manage the implementation of selected projects from concept to closing.

REQUIREMENTS:

  • 5-8 years Telecoms work experience (GSM).
  • Knowledge of Telecoms products such as voice, VAS, data, fixed line and connectivity.
  • Experience as a systems or business analyst, especially in convergence billing, requirements definition, workflow documentation, data analysis, conversion preparation, user testing and roll-out support.
  • Expertise in working in a dynamic and complex environment and being involved throughout the entire project life cycle to ensure successful delivery.
  • Convergent billing experience
  • Experience in Telco Charging, Billing and Balance management.
  • End-to-End process experience.
  • Knowledge of business processes for “Concept to Market”, “Lead to Cash” and “Trouble to Repair” cycles in Telecoms.

EDUCATIONAL QUALIFICATION:

  • A good bachelor’s degree in Computer Science, Electronic Engineering or any related discipline.
  • Certification in BA is a plus.
  • PMI/PMP Certification is a plus

COMPETENCIES:

  • Project management skills.
  • Business process management and documentation skills.
  • Workshop facilitation skills.
  • Able to exercise independent judgment and take action on it.
  • Excellent analytical, mathematical and creative problem-solving skills.
  • Excellent listening, interpersonal, written and oral communication skills.
  • Logical and efficient, with keen attention to detail.
  • Highly self motivated and directed.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

 

 

Business Process Analyst

CODE: GVA-BPA-001

JOB DESCRIPTION:

The Business Process Analyst will apply business process functional knowledge to document and improve processes with the objective to improve business efficiency.
This individual will analyze, develop, document and optimize processes, metrics and work instructions to meet performance and measurement goals. This individual will be required to identify any gaps and propose solutions as well as analyze and measure the effectiveness of
existing processes.

JOB FUNCTIONS:

  • Research: May research and summarize best practice standards relevant to process management. Makes recommendations on appropriate solutions based on research.
  • Process Architecture: Designs processes using defined methods. Ensures process mapping is complete and accurate. Interviews stakeholders and process owners to define processes.
  • Process Recommendations: Prepares process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for less complex processes or for portions of larger or inter-related processes. May apply Lean / Six Sigma concepts and techniques to process improvement initiatives, including completing Lean / Six Sigma analyses and tasks.
  • Performance Management & Control: Develops performance metrics to establish process success. Reviews data post- implementation to measure outcomes and impacts. May develop recommendations to minimize impacts.
  • Change Management: Participates in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives

EXPERIENCE: 2-6 years working experience in a similar role or 5 years general business experience.

EDUCATIONAL: A first degree in Computer Science, Electronic Engineering or Business related fields.

QUALIFICATION REQUIREMENTS:

  • Must be able to function in a multi-cultural environment.
  • Experience with process design, requirements gathering.
  • Process decomposition and facilitation skills.
  • Critical analysis and reporting skills.
  • Exposure to Six Sigma/Lean methods, Financial Analysis tools and Change Management.

 

 

Organization Change Manager

JOB DESCRIPTION: The ideal candidate will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and application usage.

Additionally, he/she will oversee, monitor, and measure plan execution and effectiveness, manage work-plan activities, reporting status, and assisting designated resources to stay on plan as well as track and manage against budget.
Educational Qualifications Minimum of a Bachelor’s Degree in any discipline.

KEY RESPONSIBILITIES/DUTIES:

  • Develop and deliver change management strategies, plans and activities that support end-user needs and overall goals of project.
  • Apply a structured methodology and lead the change management activities
  • Build business case for change.
  • Manage communication with key stakeholders and executive and senior management levels.
  • Identify, analyze, and prepare risk mitigation tactics.
  • Identify and manage anticipated resistance.
  • Integrate change management activities into project plan.
  • Partner with functional teams to identify key business process decisions and their potential impact to the organization (process and procedures, individual role/jobs, etc), in order to develop appropriate change activities.
  • Develop appropriate change interventions to identify change areas.
  • Define and measure success metrics and monitor change progress.
  • Identify potential people-side risks and anticipated points of resistance, and to develop specific plans to mitigate or address concerns.
  • Develop training strategies and implementation plan
  • Coordinate project change management activities with change management activities on other related IT initiatives and general business activities within impacted business units.
  • Oversee, monitor, and measure plan execution and effectiveness. Manage work-plan activities, reporting status and assisting designated resources to stay on plan. Track and manage against budget.
  • Ensure that there is value realization and defined in the change business case.

EXPERIENCE AND TRAINING:

  • Minimum of 5-8 years experience in a consulting role.
  • Managed Change initiative on a large scale software system implementation process.
  • Previous experience in Big Consulting firms.
  • Strong documentation skills.
  • Excellent oral & written communication skills.
  • A solid understanding of how people go through a change and the change process.
  • Experience and knowledge of change management principles, methodologies and tools.
  • Active listening skills
  • Flexible and adaptable with ability to work in ambiguous situations
  • Organized with a natural inclination for planning strategy and tactics.
  • Able to work effectively at all levels in an organization
  • Familiarity with project management approaches, tools and phases of the project life cycle.
  • Experience with large scale organizational change efforts.

METHOD OF APPLICATION:
Candidates who meet the above requirement should email their resume to [email protected] & [email protected]. PLEASE, STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT FIELD OF THE MAIL.

 

Method of Application

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