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Technical Support Engineer 6 At GE Oil & Gas

Date Posted: 06/Jan/2014
Deadline: Not Specified

Essential Responsibilities:

The Technical Support Engineer 6 is responsible for defined work or projects with moderate complexity. In this role you will follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning.
· Serve as 3rd level support function in the global technical support team
· Provide technical support to the local field technicians in high-level cases (via phone and also at site)
· Analyze the failure and availability statistics of the local installed fleet
· Work in conjuntion with the functional technical support team to increase the system performance, based on statistical data
· Support the regional managers in all technical needs and during customer visits
· Work in close cooperation with the 1st and 2nd level of the support function to identify failure trend in an early phase and to initiate corrective actions
· Provide technical supervision for retrofits and validation of performance increase
· Assist the functional technical support and product service engineering groups during RCA programs
· Oversee field test of prototype retrofits and verification if the technical documentation fulfills the local needs and initiate updates with PSE/ARE/NPI
· Provide start up support in growing markets with temporary local presence


· Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in an engineering position)

· Willingness and ability to travel
Additional Eligibility Qualifications:
Desired Characteristics: · Additional experience in an electrical or mechanical industrial apprenticeship is preferred · Bachelor’s degree in Engineering is preferred · Ability to analyze technical processes · Six Sigma Green Belt certification is preferred · Ability to make quick decisions in order to adapt to any situation · Quality awareness and ability to identify future failures, defects, and problems · Structured work methods and analytical skills · Strong oral and written communication skills · Strong interpersonal and leadership skills

Method of Application

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