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Customer Service Executive At Equinox Integrated Logistics Limited

Date Posted: 14/Feb/2014
Deadline: 25/Feb/2014

Equinox Integrated Logistics Limited Nigeria is recruiting to fill the vacant position of:

 

Customer Service Executive

 

Job Description:

  •     Answer inbound and outbound customer phone calls, schedule appointments, provide highly detailed information on company’s various programs and services, get back to customers in a timely manner.
  •     Speak to different clients to help with any basic questions pertaining to assigned and scheduled shipment update
  •     Problem resolution with customers in regard to any issues that arise in regard to future or previous shipment
  •     Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls.
  •     Other duties related to the daily operations, as assigned.
  •     Liaising with the warehouse manager for inbound goods and release to clients.
  •     Develop rapport with the customer base, greet by name, have knowledge of account
  •     Be responsive and timely with correspondence and problem resolution, and display a caring attitude.
  •     Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  •     Answer to the queries of the customers in an ethical and informative way.
  •     Give appropriate and relevant information to the customers.

Requirements

  •     Graduate qualification required
  •     Customer service experience is an added advantage.

Method of Application

Interested candidate should send CV to: [email protected]

 







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