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Customer Service Representative At Sence

Date Posted: 24/Feb/2014
Deadline: 10/Mar/2014

Roles and responsibilities

Candidates will be required to:
• Display a good knowledge of the Company’s products.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Resolve products or service problems. 
• Attend to client/customer needs politely.
• Offer support when needed. 
• Escalate complex problems to the right persons.

 

Skill set

The following are the necessary skills and qualifications needed for this role;
• 2-3 years of previous experience in over the phone service delivery
• Minimum of OND in any discipline
• Must be eloquent
• Must be able to multitask
• Must be patient and professional in interactions with customers
• Must be able to process orders over the phone and handle requests and complaints.
• Must be competent in the use of Microsoft office tools
• Must be fast and accurate at typing
• Excellent oral and writing skills
• Excellent in handling telephone conversations.

 

Work experience

2-3years

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  






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